Building your bottom line one contact at a time — that’s exactly what ACT can do for your business as a leading performance-driven provider of contact center and back office support services. Founded in 1997, ACT provides CRM outsourcing programs for Customer Service, Sales Support, Fraud & Dispute Management, Claims Processing and a wide variety of other programs and custom solutions for some of the top companies in the United States.
Our philosophy is to treat each interaction as an opportunity to strengthen loyalty and increase revenue. To do that, we need to be more than just an outsourced service provider. By combining People, Process, and Technology, ACT becomes a transparent partner as the voice of your brand. Our agents are thoroughly vetted and given continuing education as long term employees. Every service goes though rigorous quality assurance and ongoing performance analysis.