Company Overview

Building your bottom line one contact at a time — that’s exactly what ACT can do for your business as a leading performance-driven provider of contact center and back office support services. Founded in 1997, ACT provides CRM outsourcing programs for Customer Service, Sales Support, Fraud & Dispute Management, Claims Processing and a wide variety of other programs and custom solutions for some of the top companies in the United States.

Our philosophy is to treat each interaction as an opportunity to strengthen loyalty and increase revenue. To do that, we need to be more than just an outsourced service provider. By combining People, Process, and Technology, ACT becomes a transparent partner as the voice of your brand. Our agents are thoroughly vetted and given continuing education as long term employees. Every service goes though rigorous quality assurance and ongoing performance analysis.

What We Do

ACT is a complete end-to-end, multi-channel customer communications provider capable of integrating many different facets of your daily operations, management, and back office logistics. We work nationwide 24/7 from 8 domestic and 1 near-shore operation centers, providing service in 8 different languages including English, Spanish, Mandarin, Cantonese, Punjabi, Vietnamese, Armenian, and Tagolog.

From personal onboarding through the entire customer relationship lifecycle, ACT tailors solutions that meet the unique needs of your business and make every customer connection count.

A Brief Look at a Selection of our Services:

  • Sales Support
  • Cross-Sell / Upsell
  • Customer Courtesy
  • B2B / Commercial Service
  • Multi-Channel Customer Service
  • Relationship Management
  • Account Services
  • Fraud Investigation
  • Customer Relationship
  • Dispute Resolution
  • Verification Services
  • Document / Order Management
  • Process Automation
  • Interactive Voice Response Systems
  • And Much More »

ACT services overview

Custom Programs

We do not believe in a one-size-fits-all solution. ACT uses six sigma methodologies to design efficient processes tailored to your unique business. Our responsive management team is easy to work with and dedicated to your long-term needs.

Compliance

As your communications and customer relationship partner, ACT must hold itself and our agents to the highest standards — your standards. Our stringent focus on documentation and auditing keep you in control and well-assured that your program is being conducted responsibly and accurately.

Performance Analysis

From real-time performance tracking scorecards to custom analytics reports, we focus on measuring all aspects of performance. Our quality assurance teams audit every aspect of your program — from individual calls to data files — and provide you with direct, ondemand access to the information.

See the ACT Solutions

How We Do It

ACT isn’t just an outsourced solutions provider — we become a true partner, an extension of your business
that is committed to delivering you world-class results and promoting your brand.

act-process

Our People

ACT strives to hire only dedicated agents at the top of their trade. They don’t just deliver your message — they become the voice of your company, confident about your products and identity.

Our Process

A superior customer experience is rarely an accident. Our solutions are based on routines that we have spent years proving and constantly refining through the use of performance-based analysis.

Our Technology

To get ahead in today’s business world you need technology on your side. ACT makes that possible with their advanced scalable call centers and by staying on the cutting-edge of advances in customer management, big data, and interactive responsive platforms.

Learn About The ACT Difference

Next: Solutions

Sales services, customer services, fraud & dispute management, back office management, and more—expert solutions for every industry.

Continue to Solutions