How do you reduce costs, automate, and free your valuable experts from continuing to manage repetitive tasks? Integrating ACT into back office operations is a winning proposition reducing costs and increasing overall productivity. Outsourcing back office functions has been growing in double digits for the past 10 years with mixed results. We take a fresh look at your business processes to maximize cost effectiveness and productivity gains.
Let the Data do the Talking
Your data is telling a story you may not hear. ACT is listening - looking for new patterns or changes that may indicate an emerging issue. ACT Fraud Prevention combines cutting edge data mining techniques to detect changes in customers spending with proactive account verification. Listen closely and you can decrease bottom line revenue losses and protect your customers.
Who are your most valuable customers? How do they like to buy? Our database optimization process eliminates one size fits all sales and servicing. Database segmentation, augmentation and analysis enable us to create a total picture of your customer base and tailor an approach that maximizes the impact of every interaction.
Manage Every Step of the Process
From inputting data to processing customer requests, ACT works with clients to manage customer relationships from beginning to end. Our back office expertise includes :