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About ACT

Advanced Call Center Technologies (ACT) provides quality outsourced customer contact services for the entire lifecycle of your customer, delivering superior customer experiences from customer acquisition, service and retention, to fraud prevention and collections. Today, ACT delivers customized solutions in a range of markets, including financial services, mortgage services, healthcare, telecommunications and utilities. Through ACT's extensive network of bilingual CSRs, any of ACT's service offerings can be targeted toward Spanish-speaking customers.

ACT operates facilities in Harlingen, TX and Johnson City, TN, with plans to open additional customer contact centers in 2003. We continue to grow our business by focusing on responsiveness to our clients' needs. Our goal at ACT is to be far more than just a call center – we want to be your strategic partner, increasing your sales and retention rates by delivering superior customer experiences.

Mission Statement
ACT is dedicated to providing high-quality bilingual customer contact services, along with the finest technologies, to create valuable relationships between our clients and their customers.

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