Customer management moves beyond the simple sales and service paradigm. Our philosophy is to treat each interaction as an opportunity to strengthen loyalty and expand revenue. Our state of the art technology, focus on the details, and application of customer segmentation practices equips our agents with the tools to connect at the right time with the right message.
People Make the Difference
We are an extension of you. Our Agents not only deliver your message, they are on the frontline of your business intelligence. ACT provides extensive training to our agent that blends product information, call management techniques, program process and procedures. We know the program works because we evaluate calls extensively. Our enterprise quality practice ensures you get both the results expected and business intelligence you need.
Customized Services – World Class Results
ACT tailors our business to business and business to consumer solutions to meet the unique needs of your organization. Instead of an al carte ordering menu or services, ACT integrates customer management tactics into a single seamless program. Our customer management program components include:
This integrated approach supports your dynamic and changing business. What would an order confirmation with an up sell offer do for your revenue? Our multi- facetted approach to customer management gets you the results you really want - more revenue and improved loyalty.