Debt Recovered and Relationship Retained.

Every delinquency has a story.  Simple late payments to life altering events thread through the lives of your customers.  The challenge is to quickly recover assets while maintaining the integrity of the relationship to the customer.

ACT receivables management offers the scalable flexibility to improve bottom line results.  Our full range of first and third party receivables management services include:

• Automated contact options
• Letter series/postcards
• Bi-lingual recovery specialists
• Skip tracing
• Credit bureau reporting
• Automated follow-up

We know that quality management must be integrated into every aspect of receivables management programs.  Our predictive modeling, recovery scoring, and skip tracing methodologies create a repeatable structure for success. 

As the voice of your company, ACT agents have a direct impact on your customer’s experience. ACT provides specialized training for our agents, ensuring compliance with Federal and State regulations and continuous building of communication techniques.  Extensive quality assessments provide agents with the feedback and support to make the best impression on your customers.

Reducing bad debt costs are our first priority.  From early stage reminders to seriously delinquent accounts, ACT keeps our focus on bottom line financial results and flawless delivery.