Everyone remembers great customer service.
ACT understands the potential impact that every single interaction with a customer can have on your business. Our agents undergo extensive training to certify technical knowledge of your product, brand awareness, and program details. Every campaign includes integrated quality assurance / compliance measures, plus performance metric analysis to ensure your customers always have the best possible experience.
Customer service, product and store support, card services, warranty, technical support
Connection support, routine service and payment inquiries, automated technology solutions
Fulfillment support, quality assurance, customer service, welcome calls, acquisition support, work flow management
Customer care, customer acquisition and retention services, fraud & dispute management auditing
Customer services, technical support, automated response systems, product support, retention and loyalty programs