Tools for Success.

Technology is a pillar of our success strategy.  We leverage technology to get both the results and analysis you need.  Our infrastructure blends state of the art technologies including:

• Skill-Based Routing (ACD)
• Predictive Outbound Dialing
• Voice Over IP
• Natural Language (English and Spanish) IVR
• Real Time Agent Score Cards
• Computer Telephony Integration (CTI)
• Digital Voice and Data Interaction / Call Recording
• Internet Based Client Reporting
• Real Time Remote Access Performance Scorecards

Our configurable technical infrastructure let’s clients integrate best of breed technologies with in-house enterprise applications for seamless data collection.  ACT privacy and security practices have achieved ISO 17799 certification giving you peace of mind that customer data is safe. 

The heart of our performance culture is in our reporting and analytics capabilities.  From customer report development to web based performance access we get you the information you need to make decisions.