Hot Topics at 2023 Money 20/20: A Banking Executive’s Perspective on FedNow

Nov 1, 2023 Featured Article
Instant Payment Transactions

One of the hot topics at the October Money 20/20 conference in Las Vegas was the impact of FedNow on banks, credit unions and financial service organizations. FedNow is a real-time payment and settlement service introduced by the Federal Reserve with the goal of modernizing the U.S. payment infrastructure.

What every banking executive should know about FedNow

  1. Real-Time Gross Settlement (RTGS): FedNow will enable instantaneous gross settlement, a feature that banking executives will find especially beneficial. This means that each payment will be settled individually in real-time, eliminating the need for batch processing. The surprising element here is the speed and accuracy with which transactions will occur, revolutionizing cash management for banks and their customers.
  2. Immediate Availability of Funds: The “24/7/365” aspect of FedNow is another standout feature. This means that the system will be operational 24 hours a day, 7 days a week, 365 days a year. This constant availability will undoubtedly be a game-changer, ensuring that funds are available to customers instantly, even during weekends and holidays.
  3. Enhanced Customer Experience: FedNow will introduce a new era in customer service. The ability to offer real-time transactions, including instant bill payments and peer-to-peer transfers, will greatly enhance customer satisfaction. Banking executives will be pleasantly surprised at the positive impact this will have on retaining and attracting customers.
  4. Reduction in Operational Costs: The efficiency brought by FedNow can be an unexpected relief for banking executives. As transactions settle in real-time, banks can streamline their operational processes, reduce the need for reconciliation, and cut costs associated with overnight processing and exceptions handling.
  5. Competitive Advantage: With FedNow, banks have the opportunity to leapfrog competitors in terms of service and innovation. The surprise lies in the fact that early adoption of FedNow services can position a bank as a frontrunner in the industry, paving the way for increased market share and revenue growth.
  6. Risk Mitigation and Compliance: FedNow is designed with a strong focus on security, risk mitigation, and compliance. The system aims to provide secure and compliant real-time payments. Banking executives will be pleased to know that FedNow is expected to meet and exceed industry standards in these areas.
  7. Potential for New Revenue Streams: Real-time payments present a unique opportunity for banks to create new revenue streams. Banking executives might be surprised to discover the possibilities for innovative financial products and services that can be built on top of FedNow’s infrastructure.
  8. Community Banking Inclusion: For community banks, FedNow offers a chance to compete on a level playing field with larger institutions. Banking executives in community banks might find it surprising how FedNow can empower them to provide services on par with their bigger counterparts.
  9. Faster Economic Growth: FedNow can play a pivotal role in accelerating economic growth by facilitating real-time payments. Banking executives will appreciate the ability to contribute to the overall prosperity of their communities and the nation.

In summary, FedNow brings forth a host of advantages and innovations that banking executives may find both exciting and surprising. Its potential to transform the industry, enhance customer experiences, reduce operational costs, and drive innovation makes it a development worth exploring and embracing in the banking landscape.

Looking for more information on customer experience solutions for banks, credit unions, and financial service organizations? Check out our Total Experience Solutions for Banking and Financial Services >

About ACT

ACT is an employee owned, U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.

With 26 years’ experience and nearly one-third of the largest banks as clients, ACT offers the operational expertise, technologies and best practices that you expect from a world-class Business Process Outsourcer, combined with the innovative solutions, flexibility and individual attention that you can only get from a 100% employee-owned company. Founded in 1997, ACT has helped organizations quickly respond to rapidly changing competitive, business and compliance environments, anticipate and scale for future needs, outmaneuver their competition, lower operating costs, improve efficiencies, drive revenue and increase customer engagement.

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