Are you considering outsourcing your B2B or B2C sales? Look no further than ACT, where our unique blend of AI-powered inbound and outbound solutions, innovative sales process, comprehensive playbook, frictionless employee experience, and training set us apart from the competition.
Being 100% employee owned, our dedicated Employee Owners are deeply invested in your success, fostering unparalleled commitment and motivation. Coupled with our delayered organizational structure, this ensures swift responses and creative problem-solving. Our Total Experience Formula™ enhances both customer and agent experiences, while our data-rich platform allows for rapid, tailored solutions. With a proven track record of outperforming in-house teams and competitors, our approach ensures optimized interactions and exceptional sales results.
Why Choose ACT?
- Employee Ownership: As a 100% employee-owned company, our team’s personal stake in your success translates into high-quality service and long-term relationships.
- Delayered Structure: Our streamlined structure ensures program nimbleness by senior management being directly engaged in your programs. This drives better outcomes and cohesiveness.
- Data-Rich Technology: Our advanced technology offers real-time data that provides a deeper understanding of the customers’ buying journey and purchase motivations, often surpassing our clients’ own insights. This facilitates more swift, intelligent, and effective responses to evolving customer demands and market conditions.
- Innovative Sales Process: Our 6-step process, from talent recruitment to compliance, optimizes your sales team’s efficiency and effectiveness.
- AI-CoPilot: Our ACT CoPilot uses real-time insights and automation to enhance agent performance and sales outcomes.
- Real-Time Intervention: ACT’s AI solutions provide real-time insights, enabling us to quickly address emerging issues and tailor responses. We can anticipate call escalations and involve the right manager or expert to maintain a superior customer experience. This adaptability keeps your contact center agile and responsive, even in rapidly changing situations.
- Comprehensive Sales Playbook: Our playbook provides in-depth training and methodologies to boost your sales team’s skills and results.
- Cross-Data Visibility: We break down data silos for a holistic view of each customer, enhancing cross-sell and up-sell opportunities.
- Frictionless Experience: We identify and eliminate friction points for both customers and agents, ensuring a smooth and efficient process.
- Top-Notch Training: Our training program includes gamification and mentorship to prepare agents for various sales scenarios and ensure exceptional performance.
Explore Our Sales Solutions
At ACT, we offer a full spectrum of sales solutions tailored to drive your business growth. Our inbound services enhance customer interactions, while our outbound strategies focus on lead generation and engagement.
Inbound Solutions Include:
- Order Management and Fulfillment
- Upselling and Cross-Selling
- Personalized Product Recommendations
- Customer Onboarding
- Targeted Acquisition Campaigns
- Advanced Analytics and Reporting
Outbound Solutions Feature:
- Lead Development and Qualification of Partner’s Existing Customer Base
- Appointment Setting
- Cross-Selling and Up-Selling
- Customer Win-Back Campaigns
- Product Demos and Presentations
- Follow-Up Calls
Ready to elevate your sales game? Discover how ACT’s innovative approach and dedicated team can drive your business success. Scroll down to learn more about our transformative B2B and B2C sales solutions.
ABOUT ACT: ACT was founded 27 years ago on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. We call it the Total Experience Formula™. Today, many of the world’s leading brands and Fortune 50 trust ACT to be an extension of their business to unlock their ability to respond quickly to rapidly changing competitive, business and compliance environments, to anticipate and scale for future needs, to outmaneuver their competition, to lower operating costs, to improve efficiencies, to drive revenue and increase customer engagement.
As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success. When clients first come to us, we consistently find it to be an opportunity to transform their CX design and outcomes with a Total Experience approach, starting at the Employee Experience level.
ACT offers the operational expertise, technologies and best practices that you expect from a world-class BPO, combined with the innovative solutions, flexibility and individual
