ACT’s Universal Agents Help a Fortune 500 Finance Company Solve for Seasonal Spikes
The Company:
Our team helped a well-established publicly traded US consumer finance organization staff seasonal spikes in demand across their sales, collections, fraud detection, and loan servicing functions.
The Challenges:
- First Party Collections Efficiency
- Fraud Detection and Prevention
- Loan Servicing Efficiency
- Sales Function Optimization
The Partnership:
The Client initially hired ACT to help with their first-party collection needs. Due to our exceptional performance, ACT’s partnership with the Client expanded over 15 years to include their fraud, servicing and sales programs.
Read the complete case study to see how ACT helped the client achieve:
- 400% successful seasonal ramp
- 24+ months of green scorecards
- 4 lines of business
