Advanced Call Center Technologies to Create 650 New Jobs in Sullivan County

  • New jobs will be created at two locations in Bristol and Kingsport
  • Projects will join two existing ACT facilities in Johnson City
  • An employee-owned company, ACT provides a thriving culture, competitive pay, professional development and ownership shares for its employees

BLOUNTVILLE, Tenn. – Tennessee Gov. Bill Lee,
Department of Economic and Community Development Commissioner Bob Rolfe and Advanced Call Center Technologies (ACT) President and CEO Hunter Croft announced today the company will establish new operations in Bristol and Kingsport, creating 650 new jobs in Sullivan County.

ACT’s expansion in the region will create 350 new jobs at its Kingsport facility and 300 jobs in Bristol. In addition to the new
facilities, ACT has two existing operations in Johnson City, which employ more than 2,000 people in the Tri-Cities area.

Founded in 1997, ACT is a U.S.-based business process outsourcing provider delivering world-class customer experience solutions, including back-office processing, omnichannel customer engagement services, business process automation, CRM outsourcing, sales support, fraud and dispute management, medical claims processing and a wide variety of programs and custom solutions for some of the top companies in the world, including many Fortune 50 clients.

In addition, ACT serves a broad range of verticals including healthcare, telecommunications, banking and finance, retail, digital experience and more, and can customize programs to client requirements.

As an employer, ACT is committed to providing a rewarding and exciting work environment, with robust compensation packages featuring healthcare and other benefits, paid holidays and time off, bonuses and opportunities for career growth. The company recently announced the launch of its Employee Stock Ownership Program, which allows eligible employees to become shareholders in the company.

Since 2017, TNECD has supported more than 10 economic development projects in Sullivan County, resulting in 1,000 job commitments and $687 million in capital investment.

QUOTES

“ACT’s decision to create hundreds of jobs in Sullivan County is outstanding news for Northeast Tennessee. When a company chooses to expand in our state, it’s a vote of confidence to Tennessee’s strong business climate, and I thank ACT for bringing new opportunities to those in Bristol and Kingsport.” – Gov. Bill Lee

“In Tennessee, we are fortunate to have a skilled workforce that is capable of meeting the needs of the companies that call our state home. ACT is a valued employer in Sullivan County, and we appreciate the company for adding these 650 new jobs to its existing workforce of more than 2,000 employees in the Tri-Cities area.” – TNECD Commissioner Bob Rolfe

“We’ve been in Johnson City for 20 years and owe much success to the area’s engaged, talented workforce. The addition of the Bristol and Kingsport locations meets the explosive market demand for skilled customer experience employees and is also a reflection of our appreciation for these thriving communities. Our new centers will create more than 650 career opportunities, offering competitive pay and benefits packages, including shares of our employee-owned company. We’re confident that our company culture and values will be a great fit for the hardworking people of Bristol and Kingsport, and we’re proud to join these special communities at a very exciting stage in our organization’s growth.” – Hunter Croft, president & CEO, Advanced Call Center Technologies

“I couldn’t be more excited about ACT’s decisions on each of these locations and not just because of the nearly 1,000 jobs that the company is creating. I would like to congratulate NETWORKS Sullivan Partnership and Bristol and Kingsport economic development teams for collaborating rather than competing, which led to these two wins. With its presence in Johnson City, selecting two more contact center sites in Sullivan County speaks volumes about the confidence ACT has in our workforce; a confidence supported by decades of experience in Tri-Cities. These days, when workforce is overwhelmingly the most important factor in site selection, ACT’s placing of two more facilities here makes an incredible statement about our people’s work ethic and professionalism.” – Sullivan County Mayor Richard Venable

“We are proud to welcome ACT to Bristol, Tennessee. When a building like this comes on the market, it often means the loss of jobs for a community. In this case, not only do we have one contact center with several hundred people who are now able to work from home thanks to our fast and reliable fiber infrastructure, but we’re also welcoming a new partner bringing roughly 400 jobs to fill vacant seats at that facility. It’s truly a win for everyone involved. We look forward to working with ACT in the coming years as they continue to grow here in Northeast Tennessee.” – Bristol Mayor Mahlon Luttrell

“It’s a wonderful day for Kingsport, Sullivan County and Northeast Tennessee as we welcome Advanced Call Center Technologies to Kingsport as well as Bristol. ACT is very familiar with our area, and I am confident that they will be a great employer and corporate citizen. We are grateful that they chose to locate in Kingsport and will lean forward to help make their transition successful.” – Kingsport Mayor Pat Shull

“The exceptional workforce and strong communities in Bristol and Kingsport provide outstanding opportunities for ACT to expand their company. I congratulate them on this significant investment, which will benefit the local economy and provide hundreds of new jobs for our citizens. I look forward to their continued success in Northeast Tennessee and appreciate the work of local and state officials who helped secure these new jobs.” – Sen. Jon Lundberg (R-Bristol)

“I am excited to welcome Advanced Call Center Technologies to Kingsport. This investment will bring hundreds of new jobs to our community and will be great for our economy. I appreciate Governor Lee, Commissioner Rolfe and everyone else who helped make this announcement possible.” – Rep. Bud Hulsey (R-Kingsport)

“The decision by Advanced Call Center Technologies to open a new contact center in Bristol highlights the skilled workforce and business-friendly atmosphere that we have in Tennessee. These new jobs will offer competitive wages that will benefit residents across our community. I look forward to the successful future that ACT will have here in Northeast Tennessee.” – Rep. Scotty Campbell (R-Mountain City)

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