ACT’s Total Experience Solutions honored for improving customer service technology and improving the customer experience
Philadelphia, PA, July 19, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, announced today that TMC, a global, integrated media company, has named ACT’s Total Experience Solutions as a 2024 Contact Center Technology Award winner.
“Congratulations to ACT for being awarded a 2024 CUSTOMER Magazine Contact Center Technology Award. ACT’s Total Experience Solutions have been selected fordemonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2024 CUSTOMER Contact Center Technology Award were published in CUSTOMER Magazine online and on TMCnet.
Learn more about ACT’s solutions and the various industries we support.
About ACT (Advanced Call Center Technologies)
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
