Hunter Croft to Share Insights on the Total Experience Approach, Highlighting the Critical Link Between Customer, Employee, and User Experiences in Driving Retail Success.
ACT is excited to announce that our President and CEO, Hunter Croft, will be a featured speaker at the SOCAP International Retail Summit, taking place April 30 – May 1, 2024, in Columbus, OH. This premier event brings together top retail and customer experience leaders to discuss the latest trends, challenges, and innovations shaping the future of consumer engagement.
The SOCAP International Retail Summit is a must-attend event for industry professionals looking to enhance their customer experience strategies. This year’s agenda is packed with expert-led sessions, interactive discussions, and networking opportunities.
✔️ Hunter Croft’s Session: The Essential Role of the Total Experience
In today’s rapidly changing retail landscape, Employee Experience (EX) combined with traditional CX metrics is essential to telling the whole story. Hunter Croft will deliver a thought-provoking session on why companies must adopt a Total Experience Approach—integrating customer, employee, and user experiences—to drive real, sustainable success. Key takeaways include:
- How Employee Experience directly impacts the Customer Experience and overall business outcomes
- How to measure and positively impact customer sentiment real-time
- Actionable insights to create a seamless, high-impact experience for both customers and employees
Join us in Columbus for an exciting, insight-packed event that will help you stay ahead in the ever-evolving retail landscape.
For more details and to register, visit SOCAP International Retail Retail Summit
About ACT:
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
Media Contact:
Zabrina Doerck
Chief Marketing Officer
Advanced Call Center Technologies (ACT)
Marketing@ACTtoday.com