Philadelphia, PA – July 30, 2025 – Advanced Call Center Technologies, LLC (ACT) has once again been recognized on a national scale for its commitment to empowering women in the workplace, earning a spot on the prestigious 2025 list of the Best Employers for Women in America. This honor reflects ACT’s long-standing dedication to creating a supportive environment where all employees can thrive.
As an employee-owned company, ACT operates with a unique model that ensures every team member has a vested interest in the organization’s success. Through its Employee Stock Ownership Plan (ESOP), ACT provides all employees — regardless of tenure, title, or background — with the opportunity to build meaningful financial security and share directly in the company’s growth.
This sense of ownership drives a culture of collaboration, respect, and accountability, creating an environment where women are empowered to lead, innovate, and advance their careers.
More than half of ACT’s workforce and 50% of our senior leadership team are women, and over 92% of the company’s leadership is promoted from within. That intentional investment in career pathing, professional development, and inclusive leadership opportunities has helped ACT create an environment where women at all levels can grow and thrive.
“We’ve built a company where people don’t just have jobs — they build careers,” said ACT Chief People Officer, Adele Fransko. “When you create a culture where ownership is real, growth is intentional, and everyone is set up to succeed, extraordinary things happen. I’m proud of the women who lead and inspire across every part of ACT — and I’m proud that this recognition reflects the everyday impact they make.”
ACT’s leadership team views this latest recognition not as a final achievement but as a milestone in an ongoing journey. As ACT looks ahead, it remains focused on its purpose and ownership-driven culture to fuel continued growth, innovation, and impact. In an industry where people are the differentiator, ACT believes its employee-first model will continue to set it apart.
“We’re honored to be recognized as a best employer for women,” said Zabrina Doerck, Chief Marketing Officer. “But more importantly, we’re proud of the everyday work our teams do to support each other and create opportunity. At ACT, we are committed to embodying a culture of empowerment, inclusion and mutual respect where all voices are heard, and provide abundant opportunities for career development and advancement to people of all backgrounds and walks of life.”
About ACT:
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
Media Contact:
Zabrina Doerck
Chief Marketing Officer
Advanced Call Center Technologies (ACT)
Marketing@ACTToday.com
