Advanced Call Center Technologies (ACT) Recognized by New Breed as Winner of the Operational Powerhouse Award in the 2025 State of HubSpot Awards
Philadelphia, PA, September 3, 2025 — ACT, a full-service customer experience provider, has been named the winner of this year’s State of HubSpot Award in the Operational Powerhouse category. The awards are hosted by New Breed, HubSpot’s most accredited and tech-enabled Solutions Partner.
The State of HubSpot Awards celebrate organizations that demonstrate the most impactful and inventive uses of HubSpot CRM and Marketing Automation platform. ACT received recognition in the Operational Powerhouse category for streamlining internal systems, increasing lead generation, and building executive reporting dashboards that fuels a culture of data-driven decision making and empowers CX excellence.
“We’re honored to be recognized as the winner of the Operational Powerhouse award,” said Zabrina Doerck, Chief Marketing Officer, ACT. “Our tech stack has become a critical part of our growth strategy, and HubSpot is a key part of that. This recognition reflects the dedication of our team and the strong partnership we have with New Breed.”
“The State of HubSpot Awards are all about recognizing the ingenuity and impact of the businesses we support,” said Patrick Biddiscombe, CEO of New Breed. “It’s inspiring to see how companies like ACT are using HubSpot to solve complex challenges and drive meaningful growth.”
Award recipients were announced on September 3, 2025, coinciding with HubSpot’s INBOUND conference in San Francisco. For more information visit www.stateofhubs.com.
About ACT
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula — that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
About New Breed
New Breed is the leading growth services, app, and AI partner in the HubSpot ecosystem, helping organizations align their go-to-market teams, modernize their revenue infrastructure, and scale with confidence. As an Elite HubSpot Solutions Partner, certified App Partner, and three-time North America Partner of the Year, New Breed delivers strategic services and technology solutions across RevOps, demand generation, CRM, web, and AI enablement. From high-growth startups to global enterprises, companies trust New Breed to unlock meaningful outcomes across every stage of the customer lifecycle.
This award is independent of HubSpot, Inc. and is not authorized by, endorsed by, sponsored by, affiliated with, or otherwise approved by HubSpot, Inc.
