ACT is proud to announce our sponsorship and participation at CX BFSI East, taking place October 14–15, 2025, at the Miami Marriott Biscayne Bay in Miami, Florida. This premier event brings together senior executives and technology leaders from across the banking, financial services, and insurance (BFSI) sector to share insights, strategies, and solutions shaping the future of customer experience.
As an event sponsor, ACT will spotlight the cutting-edge solutions that are helping financial institutions transform customer engagement and achieve stronger outcomes. Our team will be on site to showcase two key areas of innovation:
Elevate Your Service Capabilities With ACT’s AI Agent
At the event, we’ll be highlighting ACT’s AI Agent, designed to streamline interactions and drive efficiency while maintaining the human empathy financial services customers value. This intelligent solution blends automation with context-aware assistance, helping BFSI organizations reduce operational costs while improving speed and accuracy across customer touchpoints.
End-to-End Solutions Start With the Total Experience Formula™
ACT will also demonstrate our Total Experience (TX) solutions, a unique approach that integrates Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX). By aligning these key dimensions and integrating every touchpoint of the customer journey into a streamlined dashboard for CX agents, ACT helps organizations unlock new value, improve loyalty, and create consistent, high-quality interactions for both customers and employees.
Why CX BFSI Matters
CX BFSI East is more than an industry gathering — it’s a forum where leaders exchange ideas, uncover trends, and discuss how to meet rising customer expectations in a rapidly evolving digital landscape. For ACT, it’s an opportunity to collaborate with CIOs, CTOs, and customer experience executives who are shaping the future of financial services.
Join Us at CX BFSI Miami in Florida
Are you ready to discuss the future of CX? We’re excited to meet with peers, partners, and innovators at CX BFSI East and share how ACT is helping the BFSI sector reimagine customer experience. If you’re attending the event, we invite you to connect with our team, see our solutions in action, and learn more about how ACT is driving measurable impact for financial institutions nationwide. Contact Us Here.To learn more about our approach to customer support, explore our Total Experience solutions page or contact us to talk to a CX specialist.
