Philadelphia, PA – September 16, 2025 – Advanced Call Center Technologies (ACT), the 100% employee-owned global leader in customer care and Total Experience (TX) solutions, has been certified as a Most Loved Workplace. Additionally, ACT earned nine distinct Most Loved Workplace® awards in 2025, recognized by the Best Practice Institute’s Most Loved Workplace independent analysis, and published in partnership with Newsweek.
Most Loved Workplace Awards Earned by ACT in 2025:
ACT has received Most Loved Workplace accolades in the following categories:
- Career Advancement
- Women
- African American
- LGBTQ+
- Young Professionals
- Disabled Workers
- Diversity
- Inclusivity
- CEO
This extraordinary awards haul underscores ACT’s deliberate, supportive culture and deep commitment to uplifting every employee segment.
Why Most Loved Workplace Awards Matter
The Most Loved Workplace® program is built on robust methodology by the Best Practice Institute and Newsweek, surveying millions of employees worldwide. It evaluates companies across five core drivers — including respect, career satisfaction, values alignment, and collaboration — with separate category recognition for specific talent segments such as women, LGBTQ+, disability groups, and more.
These awards look beyond superficial perks, measuring direct employee sentiment, independent scoring, and careful benchmarking. Earning eight category awards signals that ACT is performing well overall while also excelling in elevating and empowering underrepresented and emerging talent populations.
Hunter Croft, President & CEO, emphasized the unique ownership model underpinning success:
“Being 100% employee owned gives every team member — from new professionals to senior leaders — a stake in the business. That alignment drives engagement, accountability, and a deep sense of pride in our company.”
Michelle Lair, Vice President of Human Resources, added:
“We are relentless in identifying opportunities to improve the employee experience. Our recognition across a broad spectrum of demographics is built on listening closely and designing growth pathways that work for everyone.”
Looking Ahead: The Future of ACT
These nine Most Loved Workplace awards in 2025 reinforce ACT’s reputation as a leader in people-first culture and purpose-driven ownership. As Lair notes:
“Winning across nine categories shows that our commitment is systemic, not siloed. It’s an intentional push for excellence, not happenstance. We believe everyone has a path to success and a team to embrace them.”
With these achievements, ACT continues to prove that investing in employee experience isn’t an abstract initiative — it’s a strategic advantage resulting in a workforce that thrives and a customer experience that shines.
About Advanced Call Center Technologies (ACT)
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula — that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
Media Contact:
Zabrina Doerck
Chief Marketing Officer
Advanced Call Center Technologies (ACT)
Marketing@ACTToday.com
