Philadelphia, PA – October 28, 2025 – Advanced Call Center Technologies (ACT) announced today that TMC, a global, integrated media company, has named ACT AI Agent Voice and Chat as a 2025 Conversational AI Excellence Award winner, presented by TMC’s CUSTOMER magazine.
The Conversational AI Excellence Awards recognize organizations that are setting new benchmarks in leveraging artificial intelligence to enhance customer engagement and business performance. This recognition from CUSTOMER magazine and the TMC Editorial Teams underscores ACT’s dedication to building intelligent solutions that drive meaningful results for our partners across industries.
“Congratulations to ACT for receiving a 2025 Conversational AI Excellence Award. ACT Conversational AI Suite has been selected for demonstrating verifiable excellence in providing conversational AI solutions, tools and applications to enhance customer experiences, streamline operations, and drive business success,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from ACT in 2025 and beyond.”
A Milestone in ACT’s Innovation Journey
Long before being presented with AI excellence awards, ACT has had a long history of combining advanced technology with a people-first approach to contact center solutions. This award highlights the success of ACT’s Conversational AI Suite, which integrates seamlessly into client ecosystems to support customer interactions, reduce operational complexity, and empower employees with smarter tools.
ACT’s solutions are designed not just to automate routine tasks, but to make every customer interaction smarter, faster, and more meaningful. From natural language understanding and intelligent routing to real-time insights and analytics, ACT Conversational AI Suite enables enterprises to deliver the kind of customer experiences today’s consumers expect. ACT Conversational AI Suite is personalized, efficient, and available across multiple channels, so it’s no wonder the AI excellence awards are rolling in.
Supporting Partners with Practical AI
This award reflects ACT’s philosophy that AI technology should be practical, scalable, and easy for organizations to adopt. For clients in highly regulated and customer-centric industries such as financial services, healthcare, retail, and more, ACT provides AI solutions that are both powerful and compliant. In doing so, we help organizations reduce costs while maintaining trust and reliability.
Rather than replacing human agents, ACT’s Conversational AI Suite is built to augment them and support their success. By automating repetitive requests, providing instant answers, and surfacing relevant knowledge, AI empowers ACT’s agents to focus on the more complex, high-value conversations that require empathy and critical thinking.
The result is a more balanced and effective customer experience—where customers enjoy faster service and employees feel more supported in their roles.
Driving Business Success for Clients
Clients who adopt ACT’s AI solutions benefit from:
- Enhanced customer satisfaction: Faster, more accurate responses reduce friction and frustration for customers.
- Improved efficiency: Automation and AI-driven routing minimize handle times and boost first-contact resolution.
- Stronger insights: Real-time analytics deliver visibility into customer needs and trends, supporting smarter business decisions.
Scalability and compliance: Built with data security and regulatory requirements in mind, ACT’s solutions scale with client growth while ensuring compliance across industries.
ACT’s Commitment to Ongoing Innovation
While the 2025 Conversational AI Excellence Award marks an important milestone, ACT views it as only the beginning of what’s ahead. Our company remains focused on investing in new technologies, expanding AI capabilities, and co-creating solutions with clients to ensure ongoing alignment with customer expectations and market demands.
“Winning this award validates our commitment to developing innovative solutions that empower our partners,” said Chris Symons, Chief Commercial Officer at ACT. “AI Agent is a vital tool in delivering the seamless, personalized experiences that we see the marketplace demanding. At ACT, we’re proud to pair these innovations with our employee-owned business model, ensuring our teams are deeply invested in every client’s success.”
About Advanced Call Center Technologies (ACT)
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula, that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
Media Contact:
Zabrina Doerck
Chief Marketing Officer
Advanced Call Center Technologies (ACT)
Marketing@ACTToday.com
