Philadelphia, PA – October 21, 2025 – Advanced Call Center Technologies (ACT), a leading provider of customer experience outsourcing solutions, has been recognized on the list of America’s Best Employers for Company Culture 2025. The honor of being named among companies with the best culture highlights ACT’s ongoing commitment to building a workplace where employees feel valued, supported, and inspired to do their best work.
How Are Companies With the Best Culture Decided?
The ranking identifies 600 companies across the United States that demonstrate excellence in cultivating positive, sustainable, and high-performing workplace cultures. ACT’s inclusion reflects its dedication to creating an environment that prioritizes employee well-being, career growth, and alignment around shared values.
A unique driver of ACT’s culture is its Employee Stock Ownership Plan (ESOP). Our team members directly share in the company’s success and become shareholders in the business. Employee Ownership creates a strong sense of accountability, collaboration, and pride because the team benefits directly from creating value for the business. By aligning employees’ contributions with long-term business outcomes, ACT’s ESOP reinforces a culture built on shared purpose and mutual success.
What Is the Criteria to be Listed Among Those With the Best Company Culture?
This list is derived from survey responses from more than 218,000 full-time and part-time U.S. workers employed by organizations with at least 1,000 employees. Participants were asked to evaluate their own employers as well as provide insights on peer companies. The scoring model incorporates three key components:
- Personal Evaluations – Direct feedback from current employees regarding their experience
- Public Evaluations – Industry-wide perspectives and input from friends and family about employers
- Company Culture KPIs – Independent research conducted by Statista’s research and analysis team
After rigorous analysis, 600 organizations were selected as exemplars of workplace culture.ACT is proud to be listed among the companies with the best culture.
ACT’s Dedication to Having the Best Company Culture
“At ACT, our culture is the foundation of everything we do,” said Hunter Croft, President & CEO of Advanced Call Center Technologies. “We know that when our employees owners feel supported, engaged and motivated, they deliver exceptional service for our clients and their customers. Our ESOP gives employees a real stake in ACT’s success, which strengthens our culture in ways that no program or policy alone could achieve. Since moving to this model, we’ve seen average tenure double and had record years in business growth.”
ACT attributes its cultural strength to several core initiatives, including:
- Employee Ownership Through the ESOP, empowering employees to think and act like owners
- Employee Engagement Programs that encourage open communication, recognition, and collaboration
- Career Development Opportunities that provide training, mentoring, and pathways for advancement
- Focus on Work-Life Balance through flexible scheduling, wellness resources, and community-building activities
Our company’s emphasis on culture has also translated into strong client relationships and measurable business success. ACT believes that culture is not just an HR priority but a strategic driver of performance and customer satisfaction.
“Being named to this inaugural list is not just simple recognition, it’s a validation,” added Croft. “It validates the trust our employees place in us, and it validates the belief that a strong company culture benefits everyone: our people, our partners, and the customers we serve.”
As ACT continues to expand its presence across industries including financial services, healthcare, and retail, the company remains focused on ensuring that its values-driven culture, and its employee ownership model, scale alongside its growth. This latest honor reinforces ACT’s position as both an employer of choice and a trusted partner in delivering outstanding customer experiences.
About Advanced Call Center Technologies (ACT)
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula, that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
Media Contact:
Zabrina Doerck
Chief Marketing Officer
Advanced Call Center Technologies (ACT)
Marketing@ACTToday.com
