Philadelphia, PA (December 2025) — Advanced Call Center Technologies (ACT) has been recognized among the nation’s most inspiring and sought-after workplaces, earning a place on the America’s Dream Employers 2026 list. The recognition celebrates organizations that employees across the country consistently identify as places where they would most like to build their careers.
Standing out among thousands of U.S. companies, ACT’s inclusion in this list underscores what has long set the organization apart, its unique employee ownership structure and deeply rooted culture of shared success. As a 100% employee-owned company, ACT’s culture of ownership is the driving force behind its positive workplace environment, performance, industry-leading retention, and 28 years’ of consistent organic business growth.
Employee Ownership: The Heart of ACT’s Culture
As an employee-owned (ESOP) company, every individual, from frontline agents to executive leadership, has a personal stake in the company’s success and in the satisfaction of its clients. That shared sense of purpose and accountability has become a defining feature of ACT’s culture and one of the key reasons it has been recognized as a “dream employer.”
“Employee ownership changes everything,” said ACT CEO Hunter Croft. “It creates alignment, commitment, pride, and a culture of collaboration that makes a measurable impact on business results. When employees see their hard work directly impact their future, they are uniquely motivated and engaged with a sense of urgency.”
ACT’s ESOP has played a major role in shaping how ACT invests in its people, through professional development programs, performance incentives, and a strong focus on internal mobility. With more than 92% of leadership promoted from within, the company’s culture is built around the fact that every employee-owner has the opportunity to grow their career while growing their equity value in the business.
A Culture of Pride, Purpose, and Partnership
The America’s Dream Employers list is based on an independent survey of college students and working professionals from organizations with more than 1,000 employees. Over 266,000 data points were gathered over three years to identify companies that consistently inspire admiration and loyalty from both current and prospective employees.
For ACT, this recognition affirms what its team members have known all along: that its people-first, ownership-driven approach creates a workplace where individuals feel valued, empowered, and connected to something larger than themselves.
“Our ESOP drives everything we do,” said Adele Fransko, Chief People Officer at ACT. “It gives every employee-owner a voice, a purpose, and a reason to go the extra mile. It’s the foundation of our culture and the essential factor in why clients trust us to deliver exceptional customer experiences.”
That philosophy has not only made ACT an employer of choice, it has made the company a trusted partner to leading organizations in industries like financial services, healthcare, telecommunications, retail, travel and beyond. By empowering employees through ownership, ACT ensures every client engagement is backed by a team with a vested personal interest in delivering quality outcomes and strengthening long-term partnerships.
Investing in People, Building for the Future
ACT’s commitment to being a dream workplace goes far beyond benefits and recognition. The company has built an environment focused on career growth, inclusion, and community impact. From leadership training and education reimbursement programs to wellness initiatives and community service opportunities, ACT continually seeks ways to help its employee-owners thrive both professionally and personally.
“This recognition belongs to our entire team. Our people are our greatest strength, and being 100% employee-owned means we never lose sight of that,” said Fransko. “When employees have a real stake in the company, it changes how they engage with their work and with each other. You see more collaboration, more innovation, and a shared sense of pride that extends beyond the workplace. That ownership mindset is what makes ACT such a special place to be and why people see it as a dream employer.”
About Advanced Call Center Technologies
ACT is a 100% employee owned U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula — that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As an employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 28 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
To learn more about ACT and its employee-owned culture, visit www.acttoday.com.