Philadelphia, PA, February 19, 2026 – Advanced Call Center Technologies (ACT), a 100% employee owned global leader in customer care and Total Experience solutions, has once again been named one of America’s Best Large Employers for 2026 for the third consecutive year, recognizing the company’s continued commitment to building a workplace where employees can succeed, grow, and feel invested in long-term success. The national honor highlights large employers with a workforce of at least 1,000 employees that excel at fostering strong workplace culture, career development, and employee satisfaction.
The annual ranking is based on independent survey responses from more than 217,000 U.S. employees across industries. Survey participants evaluated their own employers and other companies they were familiar with across key dimensions, including workplace atmosphere, professional development, compensation, company reputation, working conditions, and overall culture. ACT’s inclusion reflects consistently positive feedback from employees across these areas.
For ACT, the recognition reflects the reality that employee experience directly impacts business performance and client outcomes. With more than 28 years in the contact center industry and an international workforce supporting complex customer interactions, ACT has built a reputation as an employer that prioritizes people alongside operational excellence.
A cornerstone of ACT’s culture is its Employee Stock Ownership Plan (ESOP), which gives employees an ownership stake in the company. This culture of ownership aligns individual contributions with organizational performance, creating a shared sense of responsibility, transparency, and pride across the workforce.
“This recognition is meaningful to our team on a personal level, because it reflects the authentic voices of our employees,” said Michelle Lair, ACT’s newly promoted Chief People Officer. “Our ESOP culture empowers people at every level to think and act like owners. When employees understand that their work directly contributes to shared success, it strengthens engagement, accountability, and connection. This honor is a reflection of the culture our teams live every day.”
ACT’s people-first strategy emphasizes internal growth, leadership development, and long-term career pathways. The company invests heavily in training and coaching programs designed to support employees from entry-level roles through leadership positions, which is reflected in the fact that more than 92% of their leadership have been promoted from within. By prioritizing professional development, ACT creates stability for employees while maintaining deep operational expertise for clients.
The organization also focuses on building inclusive, supportive work environments that recognize the realities of modern work. Pay-on-demand, wellness initiatives, Employee Resource Groups (ERGs) and programs that support work-life balance are embedded into ACT’s operating model, helping employees perform at a high level while managing personal responsibilities.
Being named one of America’s Best Large Employers for 2026 builds on ACT’s momentum from prior national recognitions and reflects sustained investment in employee experience. The company views the recognition as validation of its long-term approach to culture, ownership, and leadership.
“As ACT continues to grow, investing in our team remains a top priority,” Lair added. “Scale will never dilute what makes our organization special. We are committed to evolving our people practices while staying grounded in the values that have guided ACT for decades.”
To learn more about ACT’s culture, career opportunities, and employee ownership benefits, visit www.acttoday.com.
About ACT
ACT is a 100% employee owned U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula — that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As an employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 28 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.