ACT ranks #18 among the nation’s largest majority employee-owned companies
Advanced Call Center Technologies (ACT) is proud to announce that it has been recognized by the National Center for Employee Ownership (NCEO) as one of the largest employee-owned companies in the United States, earning the #18 spot on the 2025 Employee Ownership 100 list. The annual ranking highlights the most significant employee-owned companies in the nation and celebrates organizations where employees have a direct stake in the success and growth of the business.
This recognition underscores ACT’s continued commitment to a business solely built around its people, one that has proven to drive exceptional results for both partners and employees. As a 100% employee-owned company, ACT’s Employee Stock Ownership Plan (ESOP) serves as a powerful foundation for its culture, fueling both performance and long-term growth.
“At ACT, employee ownership isn’t just a benefit, it’s the heartbeat of our organization,” said Zabrina Doerck, Chief Marketing Officer at ACT. “Our ESOP gives every employee a vested interest in our partners’ success and in the health of our business. That shared sense of ownership translates directly into stronger partnerships, more innovative thinking, and an unmatched level of commitment and engagement across our entire organization. Being named among the largest employee-owned companies in the nation is an incredible honor and a testament to the dedication of our employee owners.”
Employee Ownership Fuels Engagement and Results
Since transitioning to a fully employee-owned structure, ACT has placed Employee Experience(EX) at the center of its business strategy, with the conviction that empowered, engaged employees deliver the best customer outcomes. This alignment between employee and client goals has had a measurable impact. Since becoming employee-owned, ACT has seen employee attrition drop by more than 31%, a reflection of the engagement and stability that ownership fosters. The company’s culture of shared accountability and long-term investment encourages employees to think like owners, focusing on efficiency, innovation, and client satisfaction in everything they do.
“Becoming an ESOP in 2021 was the natural evolution of the ownership culture that has defined ACT for decades,” said ACT President and CEO, Hunter Croft. “Our partners trusted us to deliver outstanding experiences for their customers, and our exceptional performance is reflected in our remarkable average client tenure of more than 10 years. That longevity is rooted in the accountability, pride, and partnership that employee ownership amplifies. Our ESOP is a driving force behind our consistent organic growth. It empowers our teams to think like owners, act with urgency, and stay deeply committed to delivering value. This recognition underscores what our partners already know, that ACT’s success is built on the dedication of employee owners who show up every day highly motivated to make a measurable impact.”
A Delayered Model Built for Agility and Partnership
Beyond its ownership structure, ACT’s success is also driven by a delayered business model that removes unnecessary overhead and ensures operational agility. ACT has eliminated layers of management to provide partners direct access to program leadership and full transparency into performance.
And, by removing profit-and-loss responsibilities from its operations teams, ACT allows its leaders to stay focused on what matters most, delivering measurable value to our partners and exceeding service level agreements (SLAs). This structure enables ACT to quickly adapt to changing client needs, implement solutions faster, and maintain the personalized service approach that sets it apart in the customer experience industry.
“Our streamlined structure empowers our employee owners to make faster, smarter decisions that drive results,” Doerck added. “We’ve built a model that prioritizes agility, collaboration and accountability, giving our partners access to the people who are directly invested in their success.”
Celebrating Growth and Looking Ahead
Ranking #18 on the NCEO’s Employee Ownership 100 list places ACT among a distinguished group of companies known for empowering employees and fostering shared success. The recognition reflects the company’s steady growth, driven by a people-first philosophy that continues to attract and retain top talent across its global network.
Tyler Breitweiser, Operation Manager, noted, “By being a responsible employee owner, you can drive success by doing your best and what is right for the company and your fellow employees. When you are successful, the company is successful, that in turn means an increase in value which comes back to you. What you do has a direct impact on the success of the company.”
As ACT continues to expand its footprint and deepen its client relationships across industries such as healthcare, financial services, telecommunications, retail, travel & hospitality, and more, employee ownership remains central to its identity and strategy. The company’s growth trajectory demonstrates the power of aligning employee engagement with business performance.
“Our inclusion on this list is both an acknowledgment of how far we’ve come and a reminder of what makes ACT truly special,” said Doerck. “Our employee owners bring passion, creativity, and accountability to every interaction. They’re the reason we deliver exceptional customer experiences every day, and the reason our company continues to thrive.”
About the NCEO Employee Ownership 100
The National Center for Employee Ownership (NCEO) is a nonprofit organization that provides information and resources on employee ownership and equity compensation. Each year, the NCEO publishes the Employee Ownership 100, ranking the largest majority employee-owned companies in the United States. The list highlights the growing impact of employee ownership in driving sustainable business models, improving workforce engagement, and strengthening the economy.
About Advanced Call Center Technologies (ACT)
ACT is a 100% employee owned U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula — that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As an employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 28 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
To learn more about ACT’s customer experience solutions, visit www.ACTToday.com.