Philadelphia, PA, February 24, 2026 – Advanced Call Center Technologies (ACT), a 100% employee owned global leader in customer care and Total Experience solutions, has been recognized with five Stevie Awards, the world’s premier customer experience business awards, underscoring the company’s continued leadership in delivering high-impact customer engagement solutions across industries.
The honors highlight ACT’s strength in omnichannel customer service, data-driven sales execution, AI-driven customer experience, and innovation in contact center solutions. The Stevie Awards are among the most respected business awards programs in the U.S., recognizing organizations for outstanding performance, innovation, and results.
Gold Stevie Award Winners
ACT received three Gold Stevie Awards, the program’s highest distinction:
- Best Use of Omnichannel in Customer Service – Financial Services Industries
- Best Use of Omnichannel in Customer Service – Telecommunications Industries
- Best Achievement in the Use of Data & Analytics in Sales
These awards reflect ACT’s ability to design and execute seamless, compliant, and results-driven customer journeys across channels, while leveraging data and analytics to drive measurable business outcomes for clients.
Bronze Stevie Award Winners
ACT also earned two Bronze Stevie Awards in highly competitive categories:
- Best Achievement in AI-Driven Customer Experience
- Contact Center or Customer Service Outsourcing Provider of the Year
Together, these recognitions highlight ACT’s balanced approach to innovation, combining thoughtful use of emerging technologies with a people-first delivery model rooted in service quality, trust, and long-term partnerships.
“Being recognized with five Stevie Awards is a powerful validation of the work our teams do every day,” said CMO, Zabrina Doerck. “These honors belong to our Employee Owners around the world who consistently raise the bar for our clients, and to the partners who place their trust in us to represent their brands.”
ACT’s Employee Ownership culture continues to play a central role in its success, aligning teams around accountability, performance, and shared outcomes. That ownership mindset, paired with deep industry expertise, enables ACT to deliver scalable solutions without sacrificing the human connection at the heart of great customer experiences.
The awards were announced as part of the 20th Annual Stevie Awards for Sales & Customer Service. Winners will be celebrated during a gala awards banquet on Thursday, March 5 at the Marriott Marquis Hotel in New York City.
ACT extends its sincere gratitude to its clients, partners, and Employee Owners for making this recognition possible and looks forward to continuing to deliver service excellence across every interaction. We also thank the judges of the American Business Awards for recognizing our organization’s innovation and outstanding performance.
About ACT
ACT is a 100% employee owned U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula — that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As an employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 28 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
