Philadelphia, PA, March 25, 2026 — Advanced Call Center Technologies (ACT), a 100% employee owned global leader in customer experience (CX) outsourcing and Total Experience (TX) strategy, today announced it has been named to the America’s Most Innovative Companies 2026 list, a national recognition honoring organizations advancing innovation through technology adoption, operational excellence, and workplace culture.
The annual ranking by a renowned business research organization recognizes 300 U.S.-based organizations across multiple industries that are redefining how companies deliver products, services, and employee experiences. Companies were evaluated by an independent research methodology developed in partnership with global data analytics firm Statista, combining expert industry assessments with large-scale employee surveys measuring innovation performance across product development, internal processes, and organizational culture.
ACT’s inclusion on this prestigious list highlights the company’s continued investment in scalable CX outsourcing solutions designed to help enterprise organizations navigate growing complexity across customer engagement channels while improving operational efficiency.
Innovation Driven by Employee Ownership
“At ACT, innovation isn’t confined to a single team or initiative. It’s embedded into how we operate every day,” said Hunter Croft, President and CEO of ACT. “As a 100% employee-owned company, our employee owners are empowered to identify opportunities, solve challenges creatively, and continuously improve outcomes for our clients and their customers.”
As a 100% employee-owned company, ACT’s Employee Stock Ownership Plan (ESOP) aligns employee success with long-term company performance, fostering an entrepreneurial culture of accountability and collaboration that supports ongoing process innovation across global delivery operations. As shareholders in the company, ACT’s employees’ motivations are uniquely aligned with client goals, because they benefit directly from creating value for the business and delivering outstanding customer experiences.
This ownership mindset is reflected directly in ACT’s consistent outstanding performance and remarkable average client tenure of 10+ years, and has resulted in industry-leading retention. By connecting employee engagement with operational performance, ACT continues to enjoy rapid growth and international expansion, while maintaining consistency across nearshore, offshore, and domestic service models.
Advancing CX Outsourcing Through Total Experience Strategy
As organizations face rising customer expectations and increasingly fragmented communication channels, ACT has expanded investments in AI-enabled omnichannel experience management and workforce enablement platforms designed to unify customer, employee, and operational experiences.
The company’s Total Experience (TX) approach integrates voice, digital, and back-office workflows into cohesive and AI-powered service ecosystems, helping enterprise clients manage multichannel interactions without sacrificing quality or compliance.
ACT’s forward-thinking culture enables clients across healthcare, financial services, retail, and telecommunications sectors to improve customer satisfaction while managing costs and operational risk. ACT’s innovation strategy emphasizes practical solutions that deliver measurable business outcomes, enabling organizations to modernize CX delivery while maintaining operational resilience.
Recognizing Innovation Beyond Technology
The America’s Most Innovative Companies ranking evaluates organizations across three primary pillars: product innovation, process innovation, and innovation culture. The methodology combines independent research with survey feedback from employees and industry professionals to identify companies successfully translating ideas into sustained performance improvements.
ACT’s recognition reflects the growing importance of innovation within customer experience outsourcing, where operational agility, workforce engagement, thoughtful AI integration, and seamless multichannel service delivery increasingly define competitive advantage.
“As CX continues to be a critical driver of brand loyalty and growth, innovation and the rapid evolution of technology, such as AI, must remain grounded in people, execution, and results,” Croft added. “This recognition reflects the dedication of our employee owners around the world who are constantly finding better ways to serve our clients and their customers.”
About Advanced Call Center Technologies
ACT is a 100% employee-owned U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula — that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As an employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 28 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
To learn more about ACT and its employee-owned culture, visit www.acttoday.com.