Philadelphia, PA, March 15, 2026 – Advanced Call Center Technologies (ACT), a 100% employee-owned global leader in customer care and Total Experience solutions, has been named to the Symbol 1000 – The Global Awards Index for 2026, an annual ranking that highlights the world’s most awarded and consistently recognized companies. Recognition across the global business landscape continues to affirm the impact of ACT’s innovation, customer experience leadership, and commitment to operational excellence.
This recognition also reflects the strength of ACT’s employee-ownership model, where the people delivering service every day have a direct stake in the company’s long-term success.
“Awards like this reflect the strength of the people behind the work,” said Hunter Croft, CEO of ACT. “Because ACT is 100% employee-owned, our teams approach every interaction with the mindset of owners. That ownership culture strengthens the connection between employee experience and customer experience, which ultimately drives better outcomes for the organizations we support.”
Published by the Symbol Awards, the Symbol 1000 evaluates organizations based on their volume of independent third-party recognition and award performance across the previous year. The index considers the number of awards received, their prestige level, and the diversity of categories in which companies are recognized. The result is a comprehensive snapshot of organizations that demonstrate sustained excellence across industries and geographies.
ACT’s inclusion in the 2026 index places the company among an elite group of globally recognized organizations whose work continues to stand out in highly competitive fields.
A Year of Industry Recognition
The Symbol 1000 ranking reflects a year of significant industry recognition for ACT. Throughout 2025 and early 2026, ACT received multiple honors for innovation, customer experience delivery, favored workplace status, and operational excellence across sectors, including financial services, telecommunications, and retail.
These recognitions reflect ACT’s continued investment in delivering scalable, high-performance customer experience solutions for global brands. From omnichannel engagement strategies to advanced workforce optimization and analytics, ACT’s approach focuses on delivering measurable outcomes for clients while supporting the people who make exceptional service possible.
For organizations operating in today’s fast-evolving customer experience landscape, sustained recognition across multiple award platforms signals something important: the ability to consistently deliver results while adapting to new technologies, new customer expectations, and new business challenges.
Unlike many rankings that focus on a single award program or industry category, the Symbol 1000 aggregates publicly available results from leading international awards. This broader view provides a more comprehensive measurement of organizational achievement and highlights companies that consistently earn recognition across multiple platforms.
Inclusion in the index demonstrates that a company’s innovation and impact are being acknowledged across the broader global business community.
Innovation Powered by People and Technology
At ACT, recognition like this reflects the company’s long-standing philosophy: meaningful innovation happens when technology and human expertise work together.
ACT continues to help enterprise organizations deliver stronger customer relationships through outsourced customer experience and contact center services. By combining advanced AI powered technologies, intelligent automation tools, and a strong employee experience strategy, ACT enables brands to create seamless interactions across voice, digital, and emerging service channels.
This approach has become increasingly important as organizations seek to manage more complex customer journeys across multiple touchpoints. Companies are no longer just looking for operational efficiency. They need partners who can deliver consistency, agility, and a unified Total Experience (TX) strategy that connects customer experience (CX), employee experience (EX), and operational performance.
ACT’s global teams play a central role in making that vision a reality. Through ongoing investments in training, technology platforms, and employee engagement programs, ACT ensures that the people behind every interaction are equipped to deliver exceptional service at scale.
A Global Standard of Performance
Being included in the Symbol 1000 Index highlights the company’s continued leadership in the customer experience outsourcing industry and reinforces ACT’s commitment to innovation, service excellence, and measurable client outcomes.
Recognition across multiple award platforms also reflects the strength of ACT’s partnerships with clients around the world. Every award received represents a shared achievement between ACT teams and the organizations that trust them to represent their brands and support their customers.
As the customer experience landscape continues to evolve, ACT remains focused on helping companies navigate change while delivering consistent, high-quality service across channels and markets.
Looking Ahead
ACT’s inclusion in the 2026 Symbol 1000 underscores a broader momentum for the company as it continues expanding its capabilities in omnichannel customer engagement, workforce optimization, and experience management.
While industry recognition is an important milestone, ACT views it as a reflection of ongoing progress rather than a final destination.
The company remains committed to pushing the boundaries of what’s possible in customer experience outsourcing, helping organizations deliver smarter interactions, stronger customer loyalty, and better business outcomes.
The full Symbol 1000 – The Global Awards Index is available at:
https://symbolawards.com/symbol-1000
For more information about ACT’s award-winning customer experience solutions and outsourcing services, visit ACTToday.com.