Fraud
Fraud Detection & Prevention Solutions
When considering outsourcing your Fraud Detection and Prevention (FD&P), ACT is the best choice, offering a transformative blend of fraud prevention services, cutting-edge technologies, and proven experience that delivers exceptional results.
How ACT’s Transformative Approach Make Us the Best Choice for Your FD&P.
With over 20 years of FD&P experience, our clients benefit from advanced technology, rapid responses driven by our delayered organizational structure, superior insights from our data-rich foundation, and a team dedicated to superior business outcomes. Being 100% employee owned, our dedicated Employee Owners are deeply invested in your success, fostering unparalleled commitment and motivation. As a scorecard driven business, we have achieved 98% of our operational metrics marked in the 'green' category during 2023. This outstanding performance reflects our commitment to delivering exceptional results and ensuring the highest standards in fraud prevention services. Scroll down to learn more about ACT’s unique approach to Fraud Prevention & Detection Services.
ACT’s Delayered Org Structure
Our streamlined structure ensures program nimbleness by senior management being directly engaged in your programs. This drives better outcomes and cohesiveness.
ACT is Employee Owned
As a 100% employee-owned company, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success. Since becoming Employee Owned, employee attrition dropped by more than 30% thereby improving knowledge base retention. This also empowers our employees with the empathy needed to deal with nuanced situations and accommodate non-standard requests, such as customers who are concerned about their money and privacy.
ACT’s Data-Rich Foundation
ACT has built a contact center technology platform that allows us to rapidly build flexible, composable applications that are tailored to meet the client’s needs in hours, instead of weeks. This platform allows ACT to quickly configure a solution that exactly matches client needs without massive time, cost or complexity. For example, in some cases we’ve helped a client restore contact center operations of their captive centers by supplying essential hardware and a custom dashboard for real-time data and analysis. In so doing, ACT empowered the client to regain visibility, control, and trust during a critical period.
AI-enabled Technology.
ACT CoPilot
Provides real-time guidance, suggestions, and recommendations during customer interactions across sales, customer care, and technical support environments. It analyzes ongoing interactions, such as phone calls, chats, or emails, and generates AI-driven recommendations based on conversation context, customer history, and other relevant data. These recommendations, which may include suggested responses, next best actions, relevant knowledge articles, or upselling opportunities, are delivered to agents through a user-friendly interface integrated into their workflow, allowing them to review and decide on the suggestions. The Total Experience Formula™ enhances CoPilot by pulling customer information from all data silos to offer more accurate next steps and actions.
ACT Intelligent Virtual Assistant (IVA)
Generative conversational AI technology automates the most common recurring customer support engagements and intelligently directs the most high-value and complex tasks to live agents. Our IVA employs natural language processing (NLP) and large language models (LLM) in voice and chat interactions to streamline the customer experience as well as accelerate top priority engagements by diverting simple tasks from the live interactions. Data is captured and integrated into our complete analytics stack for a 360 degree view of the Total Experience across all communications channels.
ACT Fraud Detection & Prevention Services.
Consumer Account Management
Elevate customer loyalty with expert management of consumer accounts. ACT’s specialists handle transactional functions, such as online, telephone, and mail customer service, plus retail banking, originations, lending, mortgages, and more, with robust fraud detection and AML support.
Commercial Account Solutions
Optimize support for multiple banking products with cost-effective offshore commercial account servicing. ACT’s fraud detection & prevention services include payment processing, commercial loans, and trade finance, covering fund transfers, fraud analysis, credit evaluation, origination, and reconciliation.
Comprehensive Fraud Risk Management and AML
Navigate high-risk accounts with expert fraud risk management and AML services. ACT’s services include CDD, regulatory compliance, fraud risk review, AML monitoring, and more, optimizing fund recovery and enhancing risk management.
Personalization and Customer Experiences
It’s important to remember that customer experiences are more important than ever and should not be sacrificed in the name of security. ACT can help you differentiate your services with personalized experiences, utilizing customer data and AI-powered algorithms to offer tailored financial solutions, product recommendations, and customized communication, enhancing customer satisfaction and loyalty.
Back Office Transaction Management
Let ACT streamline your back-office financial transactions, encompassing fraud detection, AML, compliance monitoring, custody services, portfolio analytics, and IT management for various banking products.
Credit Risk Mitigation
Minimize credit risks and fraud with ACT’s onshore, nearshore or offshore support, offering risk profiling, re-verification, payback assessment, and advanced credit decision models.
To stay up-to-date with the latest news, industry highlights, and insights from ACT, visit our Resource Center.
Ready to talk?
ACT offers expert Fraud Detection & Prevention services, consumer account management, commercial account solutions, comprehensive fraud risk management and AML, personalized and customer experiences, back-office transaction management, credit risk mitigation and measurable results needed to help your Fraud Detection & Prevention efforts.
We welcome the opportunity to discuss how ACT can tailor our services to meet your specific needs.