Who we are.

ACT looks past the challenge to the promise beyond to deliver amazing total experience solutions. 

About us.

Founded in 1997 and recently 100% employee-owned. Our experienced, talented agents are uniquely motivated and committed to ensuring our clients’ success. Our philosophy to go beyond the call means we treat each customer interaction as an opportunity to strengthen loyalty, trust, and value. We at ACT take pride in being the strategic partner and voice of your brand.

Our purpose and company values

Our overarching purpose.

​​ACT looks past the challenge to the promise beyond, applying our experience, ingenuity, and sheer determination to create amazing experiences that deliver lasting value for everyone involved.

Do the right thing.

Do the right thing.

Be honest, be brave, and act with integrity for the good of our employee-owners, clients and customers.

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Own the experience.

Own the experience.

As Employee-Owners, we are responsible for our actions, our outcomes, and the experience we create.

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Come as you are.

Come as you are.

At ACT, everyone has a path to success and a team to embrace them. We believe that what makes us different is what makes us stronger.

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Grit is good.

Grit is good.

Excellence has no limits. We can't be stopped, and we never give up! Through every experience, we dig deep and challenge ourselves as a team, coming out stronger every time.

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Be inventive.

Be inventive.

We are in relentless pursuit of new ways to delight our clients. Our innovations are a direct result of our experience, creativity, and teamwork.

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We are customer-focused.

We are customer-focused.

We listen and actively engage in raising the bar on client expectations. Going above and beyond is in our DNA. Our customers know they are our priority.

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ACT is 100%
employee-owned.

Find out more on why we prioritize the best employee experiences with our ESOP program.

More on ESOP Join Our Team

Award-winning solutions.

The recognitions below are a testament to our solutions and a reflection of our employees’ capabilities.

2022 Customer Experience Innovation Award by TMC
2023 Customer Experience Innovation Award by TMC
2024 Stevie Award - Customer Service Outsourcing Provider of the Year
2024 Customer Product of the Year Award
2023 Most Loved Workplace Certified Company
Best Workplace Award by Merit Awards
2023 Customer Product of the Year Award by TMC
2023 Customer Contact Center Technology Award by TMC

Our international footprint provides domestic, nearshore and offshore solutions.

San Luis, Arizona

Carmichael, California

Logan, Utah

Berwyn, Pennsylvania

Harlingen,
Texas (3)

Shreveport, Louisiana

Montego Bay, Jamaica (5)

Johnson City, Tennessee (2)

Guatemala City, Guatemala

Durban, South Africa

IloIlo, Philippines

Kingsport, TN

Bristol, TN

Norman, OK

Looking to
form a strategic
partnership?

We’re here to go above and beyond for your business needs.

Get in Touch