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ACT Wins 2024 Stevie Award for Customer Service Outsourcing Provider of the Year

ACT Employee Experience Solutions Recognized at the 18th Annual Stevie Awards for Sales & Customer Service Philadelphia, PA, April 25, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, has been…

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If Companies Spend $11.5 Billion Every Year on CX, Why are CSAT Scores Going Down?

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When Fraud Happens, It’s How You Handle It That Matters

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Elevating Hospitality: How AI and Personalization in the Contact Center is Transforming the Customer Experience

All Resources

news

ACT Wins 2024 Stevie Award for Customer Service Outsourcing Provider of the Year

Young man dissatisfied with customer experience.

Blog

If Companies Spend $11.5 Billion Every Year on CX, Why are CSAT Scores Going Down?

User logging into secure phone representing ACT fraud detection and prevention

Blog

When Fraud Happens, It’s How You Handle It That Matters

Blog

Elevating Hospitality: How AI and Personalization in the Contact Center is Transforming the Customer Experience

ACT Whitepaper on Optimizing Call Center Operations

report

Optimizing Call Center Operations in the Age of Rapid Change and Digital Disruption

ACT Whitepaper On Total Experience Formula for Contact Centers

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The Merits of the TotalExperience Formula™ for Contact Centers in 2024

ACT Whitepaper On Enhancing Customer Service Quality through ESOP Employee Ownership

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Enhancing Customer Service Quality through Employee Ownership (ESOP)

2024 Customer Product of the Year Award

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ACT Receives 2024 CUSTOMER Magazine Product of the Year Award for Second Year in a Row

ACT Whitepaper on How to Avoid Call Center Automation Challenges

report

Unintended Consequences of Call Center Automation and How to Avoid Them