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Trends to Watch | Evolving Customer Expectations

An often quoted Forrester Research statistic is that brands with superior customer experience bring in 5.7 times more revenue than competitors who lag in customer experience.  However, achieving and maintaining this level of customer satisfaction has become increasingly challenging amidst…

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Blog

Trends to Watch | Evolving Customer Expectations

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ACT Expands Operations in South Africa: Enhancing Global Outsourcing Capabilities

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Customer Service agent in an office

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Is AI and Call Center Automation Hurting CX and CSAT Scores?

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Contact Center Team

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Why Current CX Initiatives Are Experiencing Diminishing Returns

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Stevie Award for Customer Service

news

ACT Wins 2024 Stevie Award for Customer Service Outsourcing Provider of the Year

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Young man dissatisfied with customer experience.

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If Companies Spend $11.5 Billion Every Year on CX, Why are CSAT Scores Going Down?

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User logging into secure phone representing ACT fraud detection and prevention

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When Fraud Happens, It’s How You Handle It That Matters

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Elevating Hospitality: How AI and Personalization in the Contact Center is Transforming the Customer Experience

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ACT Whitepaper on Optimizing Call Center Operations

report

Optimizing Call Center Operations in the Age of Rapid Change and Digital Disruption

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