Education & Student Lending
Power the digital university experience.
Stand out to students with an integrated customer experience on campus, online, and everywhere in between
The challenge.
Student demands and the pandemic have pushed classes online and all your services - classes, payments, lending - to digital faster than expected. Now you need to unify every aspect of the student experience to deliver a truly modern digital university.
Securing Student Data
Siloed and increasingly complex datasets create payment delays and disruption for the student, the university, and the lender. As new digital platforms continue to multiply across the student experience, it’s essential that you understand and control all those data points to protect student security and privacy.
Build Simple Experiences
From web portals and campus apps to student lending tutorials, your students expect every digital experience to be as simple as Spotify and TikTok. That means unified platforms that seamlessly connect student data and are backed by expert agents who can resolve issues with confidence.
Enable Student Devices
Today’s student experience is driven as much through their smartphone, laptop, and smartwatch, as much as it is by interactions on campus. Keep students connected with modern troubleshooting and support solutions.
The ACT advantage.
Students expect the same seamless omnichannel experience from their universities and lenders as they get from their favorite commercial brands. ACT has decades of experience in transforming customer experiences for Fortune 500 brands. Trust our experts to modernize the total experience for your students and enable a true digital university.
Higher Data Compliance Standards
Higher education businesses are dealing with more student data than ever before. Our experts have decades of experience protecting data for the strictest standards of compliance - global banking and healthcare among others. We bring that standard and experience to protecting your students.
Committed Support Agents
Whether it’s student lending issues, emergency IT support, or campus facilities inquiries, your students need immediate responses from trusted experts. ACT is 100% employee-owned which means our agents have a vested interest in making sure your students get real solutions.
Total Experience Focused
Our services are about unifying every digital touchpoint to ensure you understand, meet and exceed the needs of your students. ACT goes beyond simple issue resolution to help you optimize processes, integrate platforms, and create the best possible total experience from the student's perspective.
Service offerings.
We provide a complete portfolio of solutions for the education industry.
Customer Care
Our experienced agents ask questions, listen actively, and seek out the right solutions for your questions with a sense of urgency and empathy.
Billing & Payment Services
We will assist your customers with any account-related matters such as card activation, balance/transactional, and billing/statement inquiries professionally.
Help Desk
Leverage our agents' expertise to resolve your customers' IT-related issues professionally.
Fraud Detection & Prevention
Our experienced agents will help identify and stop any suspicious or fraudulent activities to protect your customer's interest.
Applications
We help students navigate through their application process for a streamlined, stress-free customer experience.
Verification
All student verification will be executed quickly and accurately in accordance with regulatory requirements.
Back Office Services
With our established back office procedures, you can free up resources by automating repetitive processes like document/order management and credit bureau disputes.
Claims Management
We will perform investigations, identify the root cause(s) and ensure any claims are settled quickly and completely.
Success stories
from leaders in education and student lending.
ACT is an extension of our business, which goes far beyond white labeling, and instead adapted and assimilated our culture at the contact center agent level. That’s very difficult to replicate.
Eric Chas
Head of Customer Operations, College Ave Student LoansReady to go beyond?
We’re ready to go above and beyond for your education and student lending needs.
Get in Touch