Consumer Finance & Fintech
Build a confident total financial experience.
Strengthen brand loyalty and customer confidence with a seamless brand experience across all channels.
The challenge.
Your customers trust you with their money. Return the favor by creating a total experience that simplifies every aspect of tracking and managing that cash flow. When one bad support call or a painfully confusing web portal can cause a customer to churn, you need to make sure every digital touch point serves to simplify and add value to your customer’s total experience.
Securing Sensitive Data
Complicated account management and notification systems can be more than just obnoxious for customers, they also create vulnerabilities in your cyber security posture. As your system of apps and web portals grow and introduce new services across multiple devices, it’s essential that you understand and control all those data points to protect the sensitive data of your customers.
Build Experiences that Build Loyalty
Whether it's an auto-generated email that requires a customer action or a support call with a live agent, every touch point has to build on the simplicity and convenience that brought your customers to your brand in the first place. That means unified platforms that seamlessly allow customers to access and manage their accounts with expert agents who have the right data and insights at their fingertips to resolve any customer issue.
Enable Inclusive Omnichannel Access
Today’s users need to access billing, account management, add-on services, and customer support through their smartphone, laptop, tablet, connected car, or even their smartwatch. Make accessing important information and services fast and easy with modern solutions that blend the industry's best digital experiences with dedicated, knowledgeable agents who have a vested interest in keeping your customers moving.
The ACT advantage.
As a 100% employee-owned business, our teams share your 24x7x365 commitment to keeping customers happy because they have a vested interest in your success. ACT has decades of experience in designing and delivering modern, simple experiences for Fortune 500 brands with the highest standards of convenience, security, and process optimization. Trust our experts to design, deliver and support a world-class total experience to match your brand.
Higher Data Compliance Standards
Protecting the sensitive data of your customers has to be at the center of your digital strategy. Our experts have decades of experience protecting data for the strictest standards of compliance - global banking and healthcare among others. We bring that standard and experience to ensure your digital services are backed by the most advanced security and support.
Committed Support Agents
Whether it’s billing issues, document access, account management, or emergency support, your customers need immediate responses from trusted experts who can solve their problems with a pleasant experience. ACT is 100% employee-owned which means our agents have a vested interest in making sure you deliver real solutions and a world-class experience that enhances your brand.
Total Experience Focused
Our services are about unifying every digital touchpoint to ensure you understand, meet and exceed the needs of your customers. ACT goes beyond simple issue resolution to help you analyze user data, optimize processes, integrate platforms, and create the best possible total experience from the user's perspective.
Service offerings.
We provide a complete portfolio of solutions for the consumer finance and fintech industry.
Customer Care
Our experienced agents will ensure they deliver the right solution and solve any problems with urgency and empathy.
Fraud Services
Our experienced agents will help identify and stop any suspicious or fraudulent activities to protect your customer's interest.
IT Support
Employ our agents’ expertise to effectively address your buyers’ IT-related issues.
Billing
We will assist your customers with any billing-related matters, promptly and professionally.
Success stories
from financial service
industry leaders.
ACT is an extension of our business, which goes far beyond white labeling, and instead adapted and assimilated our culture at the contact center agent level. That’s very difficult to replicate.
Eric Chas
Head of Customer Operations, College Ave Student LoansReady to go beyond?
We’re ready to go above and beyond for your consumer finance and fintech needs.
Get in Touch