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Our approach integrates Employee Experience (EX), Customer Experience (CX), User Experience (UX) and Digital Experience (DX) in a Multi-Experience (MX), omni-channel model.
We serve our clients with empathy and creativity through live and digital experiences, optimizing every touchpoint of the customer – and employee – journey.
What makes us different?
Going beyond the call means we are committed to providing the best experiences across every touchpoint. We deliver a broad spectrum of solutions combining top-notch talent, advanced technology platforms and deep analytics.More on ACT
We hire experienced, highly skilled agents at the top of their trade who make a life career out of their craft. More than 90% of our leadership are promoted from within. Our agents don’t just deliver a scripted message — they are the real, human voice for our company and yours.
We believe technology is the critical enabler for the best customer experiences. We provide a spectrum of AI-enabled technology solutions tailored to our clients’ needs. We also offer “bring your own platform” capabilities to integrate directly into your own systems. Our technology assets are leading edge, and our information technology team stands apart in their ability to provide omni-channel solutions promptly and efficiently.
Our proven process starts with a discovery to establish a thorough understanding of your specific needs, and ends with a customized solution where we manage performance based on mutually agreed metrics. We provide deep analytics across every project, and full visibility for our clients into every data point we track. From average call time, to customer satisfaction, to issue codes, and hundreds of metrics in between, our transparency is unrivalled.
ACT is 100%
Employee Ownership means our employees are shareholders in the company, so they benefit directly from our clients’ success. This makes everyone at ACT highly committed to delivering outstanding service.More on ESOP Join Our Team
In the news.
Mar 29, 2023
Survey: Total Experience Solutions Will Help CX Leaders Close Multichannel Visibility and Technology Gaps in 2023
The majority of CX leaders have not started a multichannel initiative despite topping 2022 concerns Multichannel strategy, employee experience, and…Learn More
Jan 26, 2023
ACT Unveils New Brand and Expanded Leadership Team Alongside Plans to Create 1,000 New Jobs in Durban, South Africa
Total Experience Solutions Provider Expands Commercial Capabilities and Global Reach to Meet Increasing Fortune 50 Demand Philadelphia, PA, January 26,…Learn More
Oct 25, 2022
ACT (Advanced Call Center Technologies) Customer Experience Solutions Deliver Double-Digit Growth
Successful partnership with fintech student loan lender College Ave Student Loans previewed ahead of Money20/20 conference Philadelphia, PA-Oct 25, 2022 – ACT (Advanced…Learn More
Ready to set your
business apart with
our Total Experience model?
Speak to our team and get started today.Get in Touch