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Our approach integrates Employee Experience (EX), Customer Experience (CX), User Experience (UX) and Digital Experience (DX) in a Multi-Experience (MX), omni-channel model.
We serve our clients with empathy and creativity through live and digital experiences, optimizing every touchpoint of the customer – and employee – journey.
What makes us different?
Going beyond the call means we are committed to providing the best experiences across every touchpoint. We deliver a broad spectrum of solutions combining top-notch talent, advanced technology platforms and deep analytics.More on ACT
We hire experienced, highly skilled agents at the top of their trade who make a life career out of their craft. More than 90% of our leadership are promoted from within. Our agents don’t just deliver a scripted message — they are the real, human voice for our company and yours.
We believe technology is the critical enabler for the best customer experiences. We provide a spectrum of AI-enabled technology solutions tailored to our clients’ needs. We also offer “bring your own platform” capabilities to integrate directly into your own systems. Our technology assets are leading edge, and our information technology team stands apart in their ability to provide omni-channel solutions promptly and efficiently.
Our proven process starts with a discovery to establish a thorough understanding of your specific needs, and ends with a customized solution where we manage performance based on mutually agreed metrics. We provide deep analytics across every project, and full visibility for our clients into every data point we track. From average call time, to customer satisfaction, to issue codes, and hundreds of metrics in between, our transparency is unrivalled.