Trust your customer care to the leaders in
Total Experience.

Our approach integrates Employee Experience (EX), Customer Experience (CX), User Experience (UX) and Digital Experience (DX) in a Multi-Experience (MX), omni-channel model.

We are
total experience
customer experience
employee experience
user experience
multi experience
digital experience

We serve our clients with empathy and creativity through live and digital experiences, optimizing every touchpoint of the customer – and employee – journey.

Total Experience Solutions

ACT is 100%

Employee Ownership means our employees are shareholders in the company, so they benefit directly from our clients’ success. This makes everyone at ACT highly committed to delivering outstanding service.

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In the news.

Sep 13, 2023
Customer Magazine Recognizes ACT with 2023 Customer Experience Innovation Award

Philadelphia, PA, – September 13, 2023 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned…

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Aug 10, 2023
ACT Certified by Best Practice Institute as a Most Loved Workplace

Most Loved Workplaces certification recognizes organizations where employees are happiest and most satisfied at work. Philadelphia, PA, – August 10,…

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Jun 14, 2023
ACT Achieves HITRUST Certification for Healthcare Services

The 100% employee-owned customer experience (CX) leader exceeds security, privacy and compliance requirements to protect sensitive member data for healthcare…

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Ready to set your
business apart with
our Total Experience model?

Speak to our team and get started today.

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