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Treat every call like it was your only call.

ACT leverages industry best practices and operations expertise to meet the unique needs of your business.

Discover what ACT can do for you

Don't just make a sale;
secure a long-term customer.

Optimize sales by developing great customer relationships.

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Everyone remembers
great customer service.

Every campaign includes integrated quality assurance and compliance measures to ensure your customers always have the best possible experience.

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Trust us to
protect your customers.

ACT can help you mitigate and manage risk through account / identity verification, fraud investigation, and dispute mediation services.

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Success is in the details.

Outsourcing your back office operations to ACT can help you free up your valuable in-house resources, reduce overall costs, and improve efficiencies.

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    Proven. Scalable. Customizable.

    Customer Communication Solutions from ACT

    Sales Services

    Superior training and process adaptation delivers immediate results with sales support, cross-selling, customer courtesy services, and more for B2B or B2C.
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    Customer Service

    Provide world-class service, support, and outreach to your new and existing customers, continually refined through feedback and results analysis.
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    Fraud & Dispute Management

    Whether it’s fraud investigation, dispute resolution, or customer verification, ACT gets you the most accurate results in the most efficient way possible.
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    Back Office Management

    Free up your talent by automating repetitive tasks like document / order management and credit bureau disputes with ACT’s proven back office methodologies.
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    “ACT is a partner that consistently demonstrates their ability to anticipate our needs, proactively develop solutions for problems, and customize processes that are specific to my business, while providing superior performance, quality and customer experience. They are an invaluable partner who has been with us since 2006, and who continues to facilitate our growth for tomorrow.”

    — Business Leader, Top 10 Bank

    “We have found ACT to be a tremendously flexible partner. They have been able to provide solutions to our business needs with impressive turnaround times.  We also value their focus and commitment to quality and compliance.”

    — VP – Centralized Servicing Top 3 Personal Finance Company

    “When seeking a company to support the business we chose to outsource, ACT rose to the top of contenders. At introduction, they demonstrated business acumen and a deep understanding of our business. Over the years, we have experienced strong and consistent service metrics balanced with high “quality” standard achievement and a commitment to  streamline processes in order to move the business forward. We have grown together over the years as a result of the commitment of all of the staff. I have and will continue to recommend the services of ACT to my business contacts.”

    — Business Leader, Top 10 Bank

    Why ACT Today?

    act-process

    Our People

    ACT strives to hire the most dedicated agents at the top of their trade. They don’t just deliver your message — they become the voice of your company, confident about your products and brand.

    Our Process

    Our cost-effective solutions are based on proven and reliable processes that we have spent years developing and constantly refining through the use of performance-based analytics.

    Our Technology

    From big data to program metric analysis, and from scalable call centers to cutting-edge IVR solutions, ACT delivers consistent results using the latest smart technology.

    Learn About The ACT Difference