100% Employee Owned Leaders in Total Experience

Our approach integrates Employee Experience (EX), Customer Experience (CX), User Experience (UX) and Digital Experience (DX) in a Multi-Experience (MX), omni-channel model.

We are
total experience
customer experience
employee experience
user experience
multi experience
digital experience
obsessed.

We serve our clients with empathy and creativity through live and digital experiences, optimizing every touchpoint of the customer – and employee – journey.

Total Experience Solutions

ACT is 100%
employee-owned

Employee Ownership means our employees are shareholders in the company, so they benefit directly from our clients’ success. This makes everyone at ACT highly committed to delivering outstanding service.

More on ESOP Join Our Team

In the news.

Oct 10, 2024
New Research Paper Reveals the Latest Trends in Customer Care and AI-Powered Solutions 

New Survey Data Released From Execs in the Know Highlights Emerging Consumer Trends Philadelphia, PA, October 10, 2024 – ACT…

Learn More
Aug 15, 2024
ACT Expands Global Footprint with New Site in Johannesburg, South Africa

Strategic Expansion in South Africa Addresses Growing Demand for High Performance Customer Experience Solutions Philadelphia, PA, August 15, 2024  –…

Learn More
Jul 25, 2024
Forbes Ranks Employee-Owned ACT in the Top 100 on America’s Best Employers for Women 2024

ACT (Advanced Call Center Technologies) announced as top ranked BPO on Forbes list of Best Employers for Women Women account…

Learn More

Ready to set your
business apart with
our Total Experience model?

Speak to our team and get started today.

Get in Touch