100% Employee Owned Leaders in Total Experience

Our approach integrates Employee Experience (EX), Customer Experience (CX), User Experience (UX) and Digital Experience (DX) in a Multi-Experience (MX), omni-channel model.

We are
total experience
customer experience
employee experience
user experience
multi experience
digital experience

We serve our clients with empathy and creativity through live and digital experiences, optimizing every touchpoint of the customer – and employee – journey.

Total Experience Solutions

ACT is 100%

Employee Ownership means our employees are shareholders in the company, so they benefit directly from our clients’ success. This makes everyone at ACT highly committed to delivering outstanding service.

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In the news.

Apr 25, 2024
ACT Wins 2024 Stevie Award for Customer Service Outsourcing Provider of the Year

ACT Employee Experience Solutions Recognized at the 18th Annual Stevie Awards for Sales & Customer Service Philadelphia, PA, April 25,…

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Mar 28, 2024
ACT Receives 2024 CUSTOMER Magazine Product of the Year Award for Second Year in a Row

ACT’s Total Experience Solutions Honored for Exceptional Innovation Philadelphia, PA, March 8, 2024 – ACT (Advanced Call Center Technologies, LLC),…

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Feb 14, 2024
ACT Named on Forbes America’s Best Employers 2024 List

Philadelphia, PA, February 14, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned…

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our Total Experience model?

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