Philadelphia, PA, February 14, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, has been recognized on the Forbes list of America’s Best Employers 2024.
Forbes ranked ACT in the top 500 on its list of the best employers with over 5,000 U.S.-based employees.
This notable award is presented by Forbes and global data and business intelligence leader Statista. The final rankings for Forbes list of America’s Best Employers 2024 were determined through an independent survey of over 170,000 U.S. employees working for companies employing at least 1,000 people within the U.S.
“It is an honor to be ranked alongside some of the world’s most trusted brands. And this achievement isn’t a coincidence, it’s the result of countless hours that our leaders are dedicating to creating an environment where our teams can succeed and thrive,” said ACT President and CEO Hunter Croft. “Since becoming employee-owned in 2021, this has been a key component of our business strategy. We believe that creating a powerful employee experience is what translates to the best customer experience.”
The criteria for the award included salary, opportunities for training and promotion, workload expectations, mental health benefits, and diversity within the management team. The criteria also took into consideration how likely employees were to recommend their employer to others.
“We are an employee-owned company. That means we have a responsibility to create a great culture for our people. This recognition shows that we’re doing just that,” said ACT Chief People Officer Adele Fransko. “Creating, delivering, and building great experiences is our core business. Being ranked by Forbes is a reflection of the genuine intention that our teams bring to the table every day to create an incredible employee experience.”
The rankings placed the greatest weight on survey responses from current employees and former employees, but also factored in feedback from friends, family, and peers familiar with the industry. The 2024 criteria also took into account data from the past three years, giving greater weight to companies that have demonstrated consistently high ratings over time.
Learn more about ACT’s solutions and the various industries we support.
About ACT (Advanced Call Center Technologies)
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
Contact:
Ryan Garvin
rgarvin@acttoday.com
