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We believe excellence comes from people committed to the art and science of crafting outstanding customer interactions. With the ability to rapidly launch programs — custom targeted to your key performance metrics and goals — ACT becomes a transparent extension of your business.
Our broad range of offerings, experienced professionals, and relentless commitment to improvement enables our clients to be more competitive and profitable, while strengthening customer relationships.
Superior training and process adaptation delivers immediate results with sales support, cross-selling, customer courtesy services, and more for B2B or B2C.
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Provide world-class support, service, and outreach to your new and existing customers, continually refined through feedback and results analysis.
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Whether it’s fraud investigation, dispute resolution, or customer verification, ACT gets you the most accurate results in the most efficient way possible.
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Free up your talent by automating repetitive tasks like document / order management and credit bureau disputes with ACT’s proven back office methodologies.
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This is just a tiny sample of the enormous variety of industries ACT services and solutions we provide. Don’t see your specific vertical or customer-interaction listed? Contact us today to discuss options in your field or a custom program tailored to your exact needs.
Financial Services
Customer care, customer acquisition and retention services, fraud & dispute management services, customer management.
Government
Loyalty and trust initiatives, multichannel communications, automated notifications and response systems, satisfaction surveys, retirement benefit services, unemployment services.
Technology
Technical support, customer relationship management, help desk, multi-channel issue resolution, hosted IVR & cloud solutions.
Mortgage
Fulfillment support, quality assurance, customer service, welcome calls, acquisition support, work flow management.
Retail
Customer service, lead generation, product and store support, card services, warranty, technical support, back office solutions.
Healthcare
Member and provider customer service and retention, member enrollment support, claim inquiries and status, medical equipment support and sales, pharmacy assist.
Utilities
Customer care, connection support, crisis management, routine service and payment inquiries, automated technology solutions.
Communications
Customer services, technical support, automated response systems, product support, retention and loyalty programs.
Travel & Hospitality
Customer acquisition and retention programs, reservations and cancellations, loyalty programs, member enrollment and points management, customer satisfaction surveys.
We know that each project is unique — even when part of the same program. ACT leverages industry best practices and operations expertise to meet the unique challenges and communication needs of your business.
ACT leverages its knowledgeable technology staff to create and capture data for all aspects of your program that enable process improvement, performance optimization and customer and product service enhancements.
With operations running 24/7, 365 days a year from domestic and near-shore call centers, ACT provides service in eight languages including:
We can support your staffing needs quickly to provide quality service with minimal interruptions to your organization.
ACT believes “What gets measured gets done!” We leverage real time reporting to track results that properly motivate people and drive results for you.