Automotive
Transforming the automotive experience.
Drive a simple, consistent, and connected customer experience throughout the buying and servicing lifecycle.
The challenge.
Cars and trucks are becoming smarter and more connected by the minute. That means today’s challenge is making sure the end-to-end experience delivers on every aspect of the customer lifecycle from purchase to service through to entertainment and driving analytics. It all has to feel seamless to the customer, and it all has to work as expected.
Unifying the Customer Experience
The customer experience doesn’t end at the dealership. Unify every customer touchpoint into a cohesive digital experience with platforms and agents that work seamlessly to meet and anticipate customer needs.
Rapid Response and Resolution
When customers have billing issues, service requests, or entertainment troubleshooting you need 24x7x365 responses from expert agents who care about delivering results.
Optimizing Costs and Experience
You need to build as much value into the customer experience as possible without losing control of budgets and costs. Adopting a total experience approach will build efficiencies for your teams and value for the customer while reducing overall operational expenses.
The ACT advantage.
We take a consultative approach to ensure your customer touchpoints are fully integrated to ensure a total experience that turns new customers into brand loyalists and gives lifetime customers new reasons to love and trust your brand year after year.
Dedicated Agents
Our expert agents become an extension of your brand. We thoroughly train all of our people to understand your product and processes to ensure they speak with confidence and meet the needs of the customer.
Real Skin in the Game
We are an employee-owned business, which means that every agent and expert attached to your account has a vested stake in the success of your brand and the relationship they maintain with your customers.
Deep Data Analytics and Transparency
We run extensive analytics on the performance of our services as well as the results they drive with your customers. Most importantly, those insights are transparently provided to your teams to understand how services are being received by the customer.
Service offerings.
We provide a complete portfolio of solutions for the automotive industry.
Customer Care
Our experienced agents will ensure they deliver the right solution, solve any issues with urgency and empathy, and discover opportunities to upsell value-added services for your clients.
Billing
We will assist your customers with any account-related matters such as card activation, balance/transactional, and billing/statement inquiries professionally.
Service and Maintenance
From service appointments to maintenance & repair needs, our agents are trained to handle it all.
SMS, Chat, Email
We enable your customers to engage with your brand in whatever channel they prefer; be it SMS, email, chat, social, or voice.
Social Media Management
We will interact and engage your brand with customers on the platforms they actively use to build stronger brand affinity and engagement.
Sales & Retention
Our experienced agents will proactively find opportunities to upsell value-added features and services for your clients.
Data & Analytics
With access to real-time performance tracking and deep analytics about your program, we will help you make better forecasts and optimize business outcomes.
Claims
We will perform investigations, identify the root cause(s) and ensure any claims are settled quickly and completely.
Technical Support
Our highly experienced agents provide expert care and swift resolution for client issues.
Success stories
from leaders in the automotive industry
We treat each interaction as an opportunity to strengthen loyalty between our clients and their customers by digging deep to optimize all touchpoints of the total experience.
Susan Parker
Chief Operating Officer, ACTReady to go beyond?
We’re ready to go above and beyond for your automotive business needs.