Why ACT?
As your Total Experience leaders, we have the formula for business success and customer satisfaction.
How are we different?
Our Total Experience (TX) solutions combine
EX + CX + UX + DX + MX for a complete solution
that raises the bar for your brand.
Success stories -
in their own words.
ACT has been part of our growth from day one. From the beginning, they put great effort into helping us succeed – and in my 25 years of customer operations, I’ve never seen anything like it. ACT is an extension of our business, which goes far beyond white labeling, and instead adapted and assimilated our culture at the contact center agent level. That’s very difficult to replicate.
Eric Chas
Head of Customer Operations, College Ave Student LoansOur strategic alliance with ACT is a win-win for both organizations and for the industry as a whole. The government sponsored marketplace imposes significant demands on health plans, it is essential that plans select partners experienced in the complexities of Medicare Advantage and Managed Medicaid, ensuring accountability and operational compliance for the plan. The relationship with ACT delivers proven experience in the administration of these programs, allowing the plan to focus on their members and providers and the growth of their membership.
Jimmy Kolata
Chief Strategy Officer, RAM Technologies, IncAs a consumer electronics retailer and service provider, our store employees were often prevented from closing a sale if a customer required in-depth technical support. ACT identified the trend before we were even aware of it, and developed a custom application to help triage disruptive issues to a dedicated care team, increasing sales conversions for both store staff and support agents. The solution resulted in a 30% increase in sales and significant improvements in our Net Promoter Score.
Anonymous
Director of Contact Centers, Fortune 50 Retail and Telco Client2022 Customer Experience Innovation Award
TMC’s CUSTOMER magazine recognized and awarded ACT as a business that offers standout solutions for exceptional client experiences.
Our customers choose
us because…
We’re nimble problem solvers.
We’re extremely easy to do business with and think quickly on our feet. This enables us to set you up for success and accelerate time to market.
We prioritize customer success.
We see our customer relationships as strategic partnerships. We go all in because we know that when you win, we win too.
We’re thought leaders in digital experience.
Customers come to us because we bring innovative solutions to the table, combining the right strategy and tactics with an omni-channel approach.
Looking to build a
strategic partnership
with ACT?
We’re here to go above and beyond for your business needs.