This California Privacy Policy describes Advanced Call Center Technologies, LLC’s (“ACT,” “we,” “us,” or “our”) practices regarding the collection, use, and disclosure of the personal information of California residents (“Consumers”), describes the rights of Consumers under the California Consumer Privacy Act of 2018 (“CCPA”), and explains how Consumers may contact ACT to exercise those rights. This policy only applies to the personal information of Consumers (i.e., California residents).
ACT processes personal information as a service provider that provides contact center and back office support services to other businesses. This California Privacy Policy does not apply to the personal information we process in connection with these services. If you have any questions regarding the collection, use, or disclosure of such personal information, please see the California privacy policies of our customers.
Consumer Rights
This section describes certain rights of Consumers under the CCPA. For information on how Consumers may contact ACT to exercise these rights, please see the section below entitled, “How to Submit a Request.”
Right to Know
A Consumer has the right to request that a business disclose what personal information it collects, uses, discloses or sells. Specifically, a Consumer may request that a business that collects personal information about the Consumer disclose to the Consumer the following:
- The categories of personal information it has collected about that Consumer.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting or selling personal information.
- The categories of third parties with whom the business shares personal information.
- The specific pieces of personal information it has collected about that Consumer.
A Consumer may request that a business that sells the Consumer’s personal information, or that discloses it for a business purpose, disclose to that Consumer:
- The categories of personal information that the business collected about the Consumer.
- The categories of personal information that the business sold about the Consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
- The categories of personal information that the business disclosed about the Consumer for a business purpose.
Right to Request Deletion
A Consumer has the right to request that a business delete any personal information about the Consumer which the business has collected from the Consumer. If it is necessary for ACT to maintain the personal information for certain purposes, ACT is not required to comply with your deletion request. If we determine that we will not delete your personal information when you request us to do so, we will inform you and tell you why we are not deleting it.
Right to Opt-Out of Sale of Personal Information
ACT does not and will not sell Consumers’ personal information. While ACT does not sell Consumers’ personal information, pursuant to applicable law, you may request that your information not be sold in the future by going to ACT’s “Contact Us” web page.
No Discrimination
A Consumer has the right not to be discriminated against because the Consumer exercised any of the Consumer’s rights under the CCPA.
How to Submit a Request
To exercise the rights described above, you must submit a verifiable Consumer request to us by visiting https://www.acttoday.com/contact/ and providing the requested information or by contacting us at 866-704-5580 or info@acttoday.com.
You may submit a request as frequently as you would like, but we are not required to respond to requests to provide personal information to you more than twice in any 12-month period.
To submit a verifiable Consumer request, you will be asked to provide certain information to help us verify your identity. The information we ask you to provide to initiate a request may differ depending upon the type of request, the type, sensitivity and value of the personal information that is the subject of the request, and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. We may also require you to provide a written declaration that you are who you say you are.
You may make a verifiable Consumer request on behalf of your minor child. You may also designate an authorized agent to make a request on your behalf by visiting https://www.acttoday.com/contact/ and providing the requested information or by contacting us at 866-704-5580 or info@acttoday.com.
If we cannot verify your identity or authority to make the request, we will not be able to comply with your request. We will inform you if we cannot verify your identity or authority. We will only use personal information provided in a verifiable Consumer request to verify the requestor’s identity or authority to make the request.
How we collect, use and share personal information of Consumers
ACT has collected the following categories of personal information about Consumers in the twelve (12) months prior to the effective date of this policy:
- Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
- Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
- Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a Consumer’s interaction with an Internet Web site, application, or advertisement.
- Geolocation data.
- Professional or employment-related information.
- Education information.
Inferences drawn from any personal information to create a profile about a Consumer reflecting the Consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
ACT collects the personal information described above from the following categories of sources:
- From you directly, when you authorize us to access information over our website or devices, or when you provide us with information over our website, through e-mail, in job applications, comments or inquiries, or when you otherwise correspond with one of our employees.
ACT collects the personal information described above for a variety of business purposes. ACT uses the personal information:
- To provide our services and activities related to our provision of such services to you, including responding to your comments or inquiries and providing access to privileged areas of our website;
- For employment purposes;
- To maintain the quality of, and improve, upgrade, or enhance our services to you;
- To send you newsletters and provide you with information about products and services that we may provide that we think may be of interest to you;
- To detect security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and
- To debug to identify and repair errors that impair existing functionality.
ACT may share the personal information described above with the following categories of third parties:
- Service providers to assist us in providing our services to you, including service providers that:
- host our databases, infrastructure and website;
- assist us with marketing and communications with our clients or potential clients;
- assist us with the financial, regulatory and legal aspects of our business; and
- assist us with our human resources needs, including providing payroll and benefits.
Courts or governmental entities as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process.
ACT has not sold personal information about Consumers in the twelve (12) months prior to the effective date of this policy.
ACT has disclosed the following categories of personal information about consumers for a business purpose in the twelve (12) months prior to the effective date of this policy:
- Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
- Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
- Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a Consumer’s interaction with an Internet Web site, application, or advertisement.
- Geolocation data.
- Professional or employment-related information.
- Education information.
Inferences drawn from any personal information to create a profile about a Consumer reflecting the Consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Contact for More Information
If you have any questions or concerns about ACT’s privacy policy and practices, please contact us at 866-704-5580 or info@acttoday.com or visit https://www.acttoday.com/contact/.
Last updated: February 10, 2020
Last reviewed: February 10, 2021