The latest news on ACT.
Mar 29, 2023
Survey: Total Experience Solutions Will Help CX Leaders Close Multichannel Visibility and Technology Gaps in 2023
The majority of CX leaders have not started a multichannel initiative despite topping 2022 concerns Multichannel strategy, employee experience, and capitalizing on pandemic-era digital investments stand out as top targets for CX executives to differentiate and drive brand loyalty in…
Learn More
Jan 26, 2023
ACT Unveils New Brand and Expanded Leadership Team Alongside Plans to Create 1,000 New Jobs in Durban, South Africa
Total Experience Solutions Provider Expands Commercial Capabilities and Global Reach to Meet Increasing Fortune 50 Demand Philadelphia, PA, January 26, 2023 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, announced today the addition…
Learn More
Oct 25, 2022
ACT (Advanced Call Center Technologies) Customer Experience Solutions Deliver Double-Digit Growth
Successful partnership with fintech student loan lender College Ave Student Loans previewed ahead of Money20/20 conference Philadelphia, PA-Oct 25, 2022 – ACT (Advanced Call Center Technologies), a US-based business outsourcing provider and customer experience leader, announces a record year for 2022, including double-digit…
Learn MoreAll News
Mar 29, 2023
Survey: Total Experience Solutions Will Help CX Leaders Close Multichannel Visibility and Technology Gaps in 2023
The majority of CX leaders have not started a multichannel initiative despite topping 2022 concerns Multichannel strategy, employee experience, and…
Learn MoreJan 26, 2023
ACT Unveils New Brand and Expanded Leadership Team Alongside Plans to Create 1,000 New Jobs in Durban, South Africa
Total Experience Solutions Provider Expands Commercial Capabilities and Global Reach to Meet Increasing Fortune 50 Demand Philadelphia, PA, January 26,…
Learn MoreOct 25, 2022
ACT (Advanced Call Center Technologies) Customer Experience Solutions Deliver Double-Digit Growth
Successful partnership with fintech student loan lender College Ave Student Loans previewed ahead of Money20/20 conference Philadelphia, PA-Oct 25, 2022 – ACT (Advanced…
Learn MoreOct 18, 2022
ACT Recognized by CUSTOMER Magazine with 2022 Customer Experience Innovation Award
The Customer Experience Innovation Award. For best-in-class companies setting the standard in exceptional customer experiences.
Learn MoreOct 1, 2022
5 Ways to Create a Wow! Customer Experience
An interview with Hunter Croft, President and CEO of ACT on how to curate customer experiences that build trust and…
Learn MoreAug 23, 2022
Get to Know: Hunter Croft, President and CEO, ACT
On the lighter side of things, we ask Hunter Croft, President and CEO of Advanced Call Center Technologies, what makes…
Learn MoreJun 6, 2022
Advanced Call Center Technologies to Create 650 New Jobs in Sullivan County
BLOUNTVILLE, Tenn. – Tennessee Gov. Bill Lee, Department of Economic and Community Development Commissioner Bob Rolfe and Advanced Call Center…
Learn MoreApr 26, 2022
ACT Announces it is now owned by its employees
Berwyn, Pennsylvania, USA — Advanced Call Center Technologies (ACT) is proud to announce it has become a 100% employee-owned company…
Learn MoreJan 13, 2022
ACT Announces Development of Shreveport Facility; Creating 600 Direct New Jobs
New $1.5 million customer care center estimated to result in 914 direct and indirect jobs SHREVEPORT, La. – Advanced Call…
Learn More