The latest news on ACT.

Sep 13, 2023

Customer Magazine Recognizes ACT with 2023 Customer Experience Innovation Award

Philadelphia, PA, – September 13, 2023 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, has been recognized by Customer Magazine with a 2023 Customer Experience Innovation Award. This award recognizes…

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Aug 10, 2023

ACT Certified by Best Practice Institute as a Most Loved Workplace

Most Loved Workplaces certification recognizes organizations where employees are happiest and most satisfied at work. Philadelphia, PA, – August 10, 2023 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, has…

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Jun 14, 2023

ACT Achieves HITRUST Certification for Healthcare Services

The 100% employee-owned customer experience (CX) leader exceeds security, privacy and compliance requirements to protect sensitive member data for healthcare clients. Philadelphia, PA, June 14, 2023 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience…

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All News

Sep 13, 2023
Customer Magazine Recognizes ACT with 2023 Customer Experience Innovation Award

Philadelphia, PA, – September 13, 2023 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned…

Learn More
Aug 10, 2023
ACT Certified by Best Practice Institute as a Most Loved Workplace

Most Loved Workplaces certification recognizes organizations where employees are happiest and most satisfied at work. Philadelphia, PA, – August 10,…

Learn More
Jun 14, 2023
ACT Achieves HITRUST Certification for Healthcare Services

The 100% employee-owned customer experience (CX) leader exceeds security, privacy and compliance requirements to protect sensitive member data for healthcare…

Learn More
Mar 29, 2023
Survey: Total Experience Solutions Will Help CX Leaders Close Multichannel Visibility and Technology Gaps in 2023

The majority of CX leaders have not started a multichannel initiative despite topping 2022 concerns Multichannel strategy, employee experience, and…

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Jan 26, 2023
ACT Unveils New Brand and Expanded Leadership Team Alongside Plans to Create 1,000 New Jobs in Durban, South Africa

Total Experience Solutions Provider Expands Commercial Capabilities and Global Reach to Meet Increasing Fortune 50 Demand Philadelphia, PA, January 26,…

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Oct 25, 2022
ACT (Advanced Call Center Technologies) Customer Experience Solutions Deliver Double-Digit Growth

Successful partnership with fintech student loan lender College Ave Student Loans previewed ahead of Money20/20 conference Philadelphia, PA-Oct 25, 2022 – ACT (Advanced…

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Oct 18, 2022
ACT Recognized by CUSTOMER Magazine with 2022 Customer Experience Innovation Award

The Customer Experience Innovation Award. For best-in-class companies setting the standard in exceptional customer experiences.

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Oct 1, 2022
5 Ways to Create a Wow! Customer Experience

An interview with Hunter Croft, President and CEO of ACT on how to curate customer experiences that build trust and…

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Aug 23, 2022
Get to Know: Hunter Croft, President and CEO, ACT

On the lighter side of things, we ask Hunter Croft, President and CEO of Advanced Call Center Technologies, what makes…

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