The latest news on ACT.

Jul 12, 2024

ACT Receives 2024 Contact Center Technology Award from CUSTOMER Magazine

ACT’s Total Experience Solutions honored for improving customer service technology and improving the customer experience Philadelphia, PA, July 12, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, announced today that…

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Jun 20, 2024

ACT Expands Norman Call Center Facility, Solidifying Position as Area’s Largest Employer

Norman, OK, June 20, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, announced today that just two years after establishing its presence in Norman, OK, it will add 800 new…

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Apr 25, 2024

ACT Wins 2024 Stevie Award for Customer Service Outsourcing Provider of the Year

ACT Employee Experience Solutions Recognized at the 18th Annual Stevie Awards for Sales & Customer Service Philadelphia, PA, April 25, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, has been…

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Jul 12, 2024
ACT Receives 2024 Contact Center Technology Award from CUSTOMER Magazine

ACT’s Total Experience Solutions honored for improving customer service technology and improving the customer experience Philadelphia, PA, July 12, 2024 – ACT…

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Jun 20, 2024
ACT Expands Norman Call Center Facility, Solidifying Position as Area’s Largest Employer

Norman, OK, June 20, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience…

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Apr 25, 2024
ACT Wins 2024 Stevie Award for Customer Service Outsourcing Provider of the Year

ACT Employee Experience Solutions Recognized at the 18th Annual Stevie Awards for Sales & Customer Service Philadelphia, PA, April 25,…

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Mar 28, 2024
ACT Receives 2024 CUSTOMER Magazine Product of the Year Award for Second Year in a Row

ACT’s Total Experience Solutions Honored for Exceptional Innovation Philadelphia, PA, March 8, 2024 – ACT (Advanced Call Center Technologies, LLC),…

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Feb 14, 2024
ACT Named on Forbes America’s Best Employers 2024 List

Philadelphia, PA, February 14, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned…

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Sep 13, 2023
Customer Magazine Recognizes ACT with 2023 Customer Experience Innovation Award

Philadelphia, PA, – September 13, 2023 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned…

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Aug 10, 2023
ACT Certified by Best Practice Institute as a Most Loved Workplace

Most Loved Workplaces certification recognizes organizations where employees are happiest and most satisfied at work. Philadelphia, PA, – August 10,…

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Jun 14, 2023
ACT Achieves HITRUST Certification for Healthcare Services

The 100% employee-owned customer experience (CX) leader exceeds security, privacy and compliance requirements to protect sensitive member data for healthcare…

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Mar 29, 2023
Survey: Total Experience Solutions Will Help CX Leaders Close Multichannel Visibility and Technology Gaps in 2023

The majority of CX leaders have not started a multichannel initiative despite topping 2022 concerns Multichannel strategy, employee experience, and…

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