Philadelphia, PA, – September 13, 2023 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, has been recognized by Customer Magazine with a 2023 Customer Experience Innovation Award. This award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over all channels, including social.
ACT received this award for it’s Total Experience Solutions portfolio. These solutions enhance the standard CX model by integrating Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) into a comprehensive approach that optimizes every touchpoint of a brand’s Total Experience (TX).
“The importance of providing a world-class customer experience across all channels is more important than ever. These winning companies provide standout solutions which improve the customer relationship regardless of medium,” said Rich Tehrani, CEO, TMC. “We look forward to seeing their continued innovation across social and other CX touchpoints, driving successes for their companies and clients.”
This is the second year in a row that Customer Magazine has recognized ACT with the Customer Experience Innovation Award. ACT was also recognized with Customer Magazine’s 2023 Product of the Year Award and 2023 Contact Center Technology Award earlier this year.
Learn more about ACT’s solutions and the various industries we support.
About ACT (Advanced Call Center Technologies)
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 25 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.