Public Sector
Simple modernization that drives the mission.
Regulated markets face unique challenges while delivering essential services for the public good. Elevate your service delivery with a Total Experience approach.
The challenge.
The families and communities you serve expect everything to be available digitally and to work as easily as their Netflix or GrubHub subscriptions. As you modernize IT across your departments and agencies and launch new digital services like on-demand career training, community wellness portals, and web-based billing and documentation management, you need to constantly optimize processes and analyze user data to ensure you’re delivering the best services without losing control of costs.
Securing Sensitive Data
Siloed and increasingly complex datasets can delay payments from citizens while also creating vulnerabilities in your cyber security posture. As services increasingly become digital and move to smartphone apps and web portals, it’s essential that you understand and control all those data points to protect the sensitive data of the families and communities you serve.
Build Experiences that Work
From web portals to managing utilities to app-based community services, families and communities expect every digital experience to be as simple as Spotify and TikTok. That means unified platforms that seamlessly connect data and are backed by expert agents who can resolve issues with confidence.
Enable Inclusive Access
Today’s users need to access important documents, services, and support through their smartphones, laptop, and tablet. Keep communities connected with modern troubleshooting and support solutions that blend the industry's best total experience with dedicated agents who have a vested interest in the success of your mission.
The ACT advantage.
As a 100% employee-owned business, our teams share your commitment to the mission because they have a vested interest in your success. ACT has decades of experience in designing and delivering modern, simple experiences for Fortune 500 brands, and we translate that know-how to bring the best customer interactions to the public sector. Trust our experts to modernize the total experience for your families and communities.
Higher Data Compliance Standards
Protecting the sensitive data of your families and communities has to be at the center of your digital strategy. Our experts have decades of experience protecting data for the strictest standards of compliance - global banking and healthcare among others. We bring that standard and experience to ensure your digital services are backed by the most advanced security and support.
Committed Support Agents
Whether it’s billing issues, utility outage resolution, or documentation support, your families and communities need immediate responses from trusted experts. ACT is 100% employee-owned which means our agents have a vested interest in making sure you deliver real solutions and a world-class experience to the community.
Total Experience Focused
Our services are about unifying every customer touchpoint to ensure you understand, meet and exceed the expectations of your communities. ACT goes beyond simple issue resolution to help you optimize processes, integrate platforms, and create the best possible total experience from the user's perspective.
Service offerings.
We provide a complete portfolio of solutions for the public sector industry.
Customer Care
Our experienced agents will ensure they deliver the right solution and solve any problems with urgency and empathy.
Billing & Payments
We will assist your customers with any account-related matters such as card activation, balance/transactional, and billing/statement inquiries professionally.
Help Desk
Leverage our agents' expertise to resolve your customers' IT-related issues professionally.
Claims Processing
We will perform investigations, identify the root cause(s) and ensure any claims are settled quickly and completely.
Appointment Scheduling
Let us help manage high volume demands on your organization’s capacity by streamlining the scheduling process.
Fraud Detection & Prevention
Our experienced agents will help identify and stop any suspicious or fraudulent activities to protect your customer's interest.
Success stories
from leaders in public sector industry.
ACT is an extension of our business, which goes far beyond white labeling, and instead adapted and assimilated our culture at the contact center agent level. That’s very difficult to replicate.