Working at ACT.

At ACT, we’re committed to placing you on a fulfilling career path, and going above and beyond to provide an amazing workplace for our people. See what life is like at ACT.

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Core values we live by.

Do the right thing.

Do the right thing.

Be honest, be brave, and act with integrity for the good of our employee-owners, clients, and customers.

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Own the experience.

Own the experience.

As Employee-Owners, we are responsible for our actions, our outcomes, and the experience we create.

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Come as you are.

Come as you are.

At ACT, everyone has a path to success and a team to embrace them. We believe that what makes us different is what makes us stronger.

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Grit is good.

Grit is good.

Excellence has no limits. We can't be stopped, and we never give up! Through every experience, we dig deep and challenge ourselves as a team, coming out stronger every time.

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Be inventive.

Be inventive.

We are in relentless pursuit of new ways to delight our clients. Our innovations are a direct result of our experience, creativity, and teamwork.

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We are customer-focused.

We are customer-focused.

We listen and actively engage in raising the bar on client expectations. Going above and beyond is in our DNA. Our customers know they are our priority.

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Life at ACT.

I would tell anyone that ACT is a great company to work for. ACT places value on employees and customers We think about our customers, we listen and resolve their issues. Everyone is so nice and friendly, everyone works as a team. Honestly it’s one of the best jobs out there.
Agent
San Luis, AZ
ACT is the place where self-motivation is achieved. They have inspiring people to work with, and see your potential as you grow.
Agent
Montego Bay, Jamaica
We offer phenomenal customer care. People love to feel appreciated and experience the best support for what they’re paying for.
Trainer
Kingsport, TN
At ACT, we are high touch, hardworking and down to earth. We are responsive and always willing to solve any problem. And we are recognized by our peers and leadership for our efforts and innovation.
Operations Director
Harlingen, TX

The latest on ACT.

Apr 21, 2026
ACT Named to the 2026 Symbol 1000 – The Global Awards Index

Philadelphia, PA, March 15, 2026 – Advanced Call Center Technologies (ACT), a 100% employee-owned global leader in customer care and…

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Apr 6, 2026
ACT Showcases AI + Human Expertise at Reuters Customer Service & Experience West 2026

Leading With a Human-Centered Approach to AI

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Mar 25, 2026
Advanced Call Center Technologies Named Among America’s Most Innovative Companies for 2026

Philadelphia, PA, March 25, 2026 — Advanced Call Center Technologies (ACT), a 100% employee owned global leader in customer experience…

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