Enhancing Customer Service Quality through Employee Ownership (ESOP)

How employee ownership creates greater alignment in outsourcing.

A recent report by Gallup shows that 50% of employees were disengaged in 2023, causing $8.8 trillion in lost productivity. As a result, companies are looking to more effective ways of engaging and motivating their employees that go beyond pizza parties and slogans.

This whitepaper outlines how ESOPs (Employee Stock Ownership Plans) and communities of practice better motivate and engage employees by fostering collaboration and innovation, and by providing the autonomy and flexibility needed for employees to pursue their professional passions.

Topics covered include:

  • Impacts of employee ownership on performance
  • Resilience of ESOPs during economic downturns
  • Examples of client benefits